Ratings based on 998 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Perfect arrangements and great customer service
Comment from Hotel Management
2 Jun 2024 by Mikhail Korolko Front Office Manager , Hotel Management
Dear Swithin,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Mikhail Korolko Front Office Manager , Hotel Management
Dear Jerome,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - Taskforce
by A verified traveler
Posted 19 May 2024
Room not new
Comment from Hotel Management
20 May 2024 by Mikhail Korolko Front Office Manager , Hotel Management
Dear Mag,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mikhail KorolkoFront Office Manager - Taskforce
by A verified traveler
Posted 12 May 2024
Very nice room, helpful staff, very much enjoyed my stay.
Comment from Hotel Management
12 May 2024 by Mikhail Korolko Front Office Manager , Hotel Management
Blake,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown
by A verified traveler
Posted 3 May 2024
great
Comment from Hotel Management
3 May 2024 by Conrad team, Hotel Management
Dear Benjamin,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Conrad team, Hotel Management
Dear Kasey,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Conrad team
by A verified traveler
Posted 28 Apr 2024
The lobby is very small, the condition of the property is poor. We had to move a room because of window not closing- noise.
I would expect more from the Conrad brand
Comment from Hotel Management
28 Apr 2024 by Hilton team, Hotel Management
Dear Yariv,Thank you for telling us about your experience at the Conrad New York Midtown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Conrad, we strive to provide a superior service experience for every customer; therefore, your feedback is essential to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and we hope you will allow us to serve you in the near future better.Conrad team
by A verified traveler
Posted 17 Apr 2024
Great stay, beautiful hotel
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Lauren,Thank you for your compliments on our beautiful property. We are glad you enjoyed your visit, and we look forward to providing you with another five-star stay at Conrad New York Midtown.Jimmy SarfrazGeneral Manager
by A verified traveler
Posted 13 Apr 2024
friendly staff
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Amit,Thank you for taking the time to leave a review. We will pass your compliments on to the team and hope you will visit us again soon for another five-star experience. Jimmy SarfrazGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Mikhail Korolko, Hotel Management
Dear Michael,Thank you for sharing your feedback concerning your stay at the Conrad New York Midtown. Excellent service is what we strive to be known for; therefore, your feedback is essential as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered, as this will help me better understand what happened to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope you will allow us to serve you better soon.Sincerely,Mikhail KorolkoFront Office Manager - TaskforceConrad New York Midtown
