Ratings based on 3,209 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Spacious room, comfy bed and good bathroom. All in good condition. Complementary bfast a bit limited and unclear what was included. Shuttle bus arrangement worked well no delays except for traffic hold up.
by A verified traveler
Posted 20 May 2024
It’s 1:30am and the person working the desk won’t help me or check me in
by A verified traveler
Posted 20 May 2024
There is no parking available, rooms are too small.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Andrea,Thank you for taking the time to share your feedback. It is regrettable that the parking situation and room size did not meet your expectations. Your comments are valuable to us, and the team will review them to see how we can improve.
by A verified traveler
Posted 20 May 2024
It was nice
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Alberta, the team at Comfort Inn JFK Airport is delighted you had a nice stay. We look forward to welcoming you back soon!
by A verified traveler from Georgetown
Posted 19 May 2024
Clean good.
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Taramattie, thank you for your kind words. The team at Comfort Inn JFK Airport is delighted you had a pleasant stay. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
The room was too small. The breakfast wasn’t too great either. But, it was ok overall.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Jhonny, thank you for your feedback. While we're pleased you found your stay acceptable overall, we will review the room size and breakfast offerings to ensure better experiences for future guests.
by A verified traveler
Posted 17 May 2024
Room was generally clean. Other areas of the facility were not clean or in good material condition. Free breakfast was sack with two packages muffins a bottle of water and a warm carton of orange juice. Room was on street level in an industrial area that was loud with cargo trucks driving by all night. Poor sound proofing.
Bed was comfortable but sheets were not.
For price, would choose an alternative in a different area.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Stephen, thank you for sharing your feedback. It is good to hear that you found the room generally clean and the bed comfortable. Your constructive comments regarding other aspects of the facility, breakfast, noise levels, and sheet quality will be taken into consideration. We appreciate your insights and hope you find a stay that better suits your needs in the future.
by A verified traveler
Posted 17 May 2024
Food recommendations were expensive and poor. Overall weak and poor services
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Bruno, thank you for your feedback. It's disappointing to hear that your experience with our dining recommendations and services did not meet your expectations. Your insights are valuable to us as we strive to continually improve.
by A verified traveler
Posted 17 May 2024
Check in staff were very friendly. The rooms were clean and comfortable for an overnight stay and the free airport shuttle was perfect.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Liana, thank you for your wonderful feedback! The Comfort Inn JFK Airport team is thrilled to hear our friendly check-in service, comfortable rooms, and convenient airport shuttle made your stay enjoyable. We look forward to hosting you again!
by A verified traveler
Posted 16 May 2024
We stayed overnight on our way to take a cruise. The hotel is good but the lady who checked us in was kind of rude and off putting. Theres nothing to eat around the hotel and the snack var is very limited. Breakfast was nit the best either. Overall, a bit dissapointed.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Mayra, thank you for staying at Comfort Inn JFK Airport. We are glad you appreciated the hotel overall. Our team values your feedback and we will ensure it is shared internally. We apologize for any inconvenience during check-in and for the limitations you faced with dining options. Your insights on breakfast and snacks will help in enhancing our services. We hope to have another chance to serve you better in the future.
