Ratings based on 973 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake City
Posted 15 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 9 Jun 2024
Breakfast not great
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Thank you for choosing our hotel for your recent stay, Seamus! We appreciate your feedback and apologize for your disappointment with our complimentary breakfast. We want all aspects of your stay to be exceptional and will work on improving our breakfast offering. We look forward to welcoming you again and hope to delight you with a superior experience on your next visit. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 9 Jun 2024
Clean and comfortable
Comment from Hotel Management
12 Jun 2024 by Customer Care Team, Hotel Management
Thank you for rating your recent stay at Hampton Inn by Hilton New Paltz with five stars, Bobbi! We appreciate that you have taken the time to let us know how you perceived our hotel, and we are delighted to read you found our property clean and comfortable. Guest comfort and satisfaction are our top priorities, and we are happy to have provided you with suitable accommodation for your trip here. We look forward to welcoming you again soon for another great experience. Thank you for choosing us. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Hello, many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 31 May 2024
Great service from staff, clean rooms and overall a very pleasant stay
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Joseph,Thank you so much for your fantastic review of your recent stay at Hampton Inn New Paltz! We're thrilled to hear that you enjoyed the great service from our staff, found the rooms clean, and had an overall pleasant experience. We strive to make every guest's stay memorable, and your feedback reassures us that we are on the right track. We look forward to welcoming you back soon!Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 31 May 2024
The only amenity that I would need to give this property a perfect rating is a Hot Tub! That's important to me though probably not important to a lot of people...
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Joseph, Thank you for making Hampton Inn by Hilton New Paltz your preferred choice for accommodation on this journey. We appreciate that you took a moment to write a review and are pleased to learn you had a positive overall experience at our hotel. We understand that a hot tub is desirable for some of our guests, and we apologize if the lack of one proved to be a little issue for you. Your voice is important to us, and we thank you for sharing your feedback with us, as it allows us the opportunity to improve future guest satisfaction. We trust everything else was to your liking, and we look forward to welcoming you again when you return to New Paltz. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 27 May 2024
For $400 a night, one wd expect more. Bath Towels were underwhelming; not much better than the pool towels. Pool area was clean but water wasn’t “fresh.” Breakfast was nice but the boiled potatoes passing as home fries were a bit of a head scratcher. Other than breakfast time, the 24 hour hot coffee and water were often not; it’s 2024 - there is something other than a standard thermos that cd keep the liquids hot. Again, in terms of value to cost, I wd not stay there again. One expects more when the name Hilton is in the title.
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Hi Patricia, Thank you for your feedback. It's noticeable that your recent visit fell short of your expectations, and we deeply regret your displeasure with the bath towels, boiled potatoes, availability of hot coffee and water, etc. We understand that when traveling to a Hampton by Hilton property, you expect nothing short of top-notch service and the highest standards, and we are sorry that we fell short in this instance. However, we assure you that this is not the standard we strive to uphold or the quality we usually provide for our guests, and we are committed to improving for the future. We take guest feedback very seriously, and we have noted all your observations in relation to our property to share them with the relevant teams to ensure we make the necessary changes for the satisfaction and enjoyment of our future guests. Our maintenance team has also been alerted to your comments so they can run the appropriate checks and take immediate action to address your concern about the pool water. On a brighter note, it's heartening to learn you found the pool area clean and had a satisfactory overall experience with our breakfast offering despite the shortcomings you encountered with the home fries. We are saddened to read you feel you won't stay with us again. We apologize for any inconvenience caused and hope you will reconsider, as we are sure you will not have the same experience on another occasion. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded; we hope this will be the case on a future visit.Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler from Massapequa Park
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best,Guest Experience TeamHampton Inn by Hilton New Paltz
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
30 May 2024 by Customer Care Team, Hotel Management
Dear Joyce, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Best,Guest Experience TeamHampton Inn by Hilton New Paltz
