Ratings based on 3,009 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Very nice right n the middle of everything
by A verified traveler
Posted 2 Jun 2024
1. The gym is so small it should be called a closet.
2. The room looked and smelled dated.
3. I found a 2” cockroach walking on the TV stand.
by A verified traveler
Posted 2 Jun 2024
In the heart of the French Quarter. That can be good or bad, as the noise from the Quarter could be heard from the 11th flood. But very clean and convenient.
by A verified traveler
Posted 1 Jun 2024
by A verified traveler from HONOLULU
Posted 1 Jun 2024
Great location in the center of the French Quarter.
by A verified traveler from bowle
Posted 1 Jun 2024
Room was not very clean,
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Sattie, thank you for sharing your feedback. It is disappointing to hear about the issue with cleanliness in your room. Your comments will be shared with the relevant team for immediate attention. We hope to have the chance to improve your experience in the future.
by A verified traveler
Posted 1 Jun 2024
The hotel was just okay. The room could have been cleaned better. We stayed 6 nights and had to ask for trash removal and towels. One our last night housekeeping cleaned our room without asking. The front desk did not tell us about all of the facilities on property. The pool was small and had way too many chemicals in it. Valet and the bell services were very professional and helpful. The location was convenient and near a lot of things or in walking distance.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Michelle, thank you for sharing your experience. It is great to hear that you found the location convenient and the valet and bell services professional and helpful. Your input regarding room cleanliness, pool, and front desk communication has been noted. We hope to improve and provide a more seamless experience on your next visit.
by A verified traveler
Posted 1 Jun 2024
Well, New Orleans is not what it’s cracked up to be. The hotel is nice and if you are interested in the French Quarter it’s perfect. However, it would have been nice to know we had to use valet parking that cost $40 plus a tip. This was just a passing through trip for us after coming from Daytona to Kansas so all the additional charges really wasn’t cool. PLUS they keep your keys….not a fan of that. The city is dirty and gross. We went out for 15 - 20 minutes and this is checked off my bucket list. The hotel staff was not the friendliest…acted like we were inconvenient. One key card didn’t work, we asked them to fix it and they “fixed” it but they didn’t. It still didn’t work. We are on the 20th floor so at least it should be quiet.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Tammy, thank you for sharing your feedback. It is great to hear the hotel location suited your needs for exploring the French Quarter. Valet parking is implemented to ensure vehicle safety, and we regret it was not clearly communicated beforehand. We appreciate the candid remarks about the interactions with our team members and the issues encountered with the key card. We aim to enhance the guest experience and will use your input constructively. Thank you for staying with us, and we hope your future travels bring you more enjoyable experiences.
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 31 May 2024
I was first at another Wydham and they cancelled due to flooding a few days before I was support to stay with them. Then the fire alarm went off twice while I was at the French Quarter Wynham. The staff were so apologetic, but there needs to be a compensation for causing guests so much trouble.
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Heidi, thank you for sharing your experience. It is unfortunate that circumstances led to disruptions during your stay. The team prioritizes guest satisfaction and will certainly take your feedback into account. Safe travels.
