Ratings based on 964 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
The room that i choose for had refrigerator and microwave but when i got to the room it didn’t had it
Comment from Hotel Management
16 Jun 2024 by GM, Hotel Management
Dear Raul,Thank you for taking the time to share your experience. We apologize for the oversight regarding the amenities in your room. We understand the convenience of having a refrigerator and microwave and regret the inconvenience caused. Your feedback is valuable and will be used to improve our services. We hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
by A verified traveler
Posted 10 Jun 2024
The LaQuinta is old and is in a very bad neighborhood. It is next to a mall that most of the stores have closed. My biggest problem is I left two shirts in room 138 when I checked out. I don't live in New Orleans and when I discovered I had left them I contacted the hotel immediately. THe person who answered said they had found the shirts and had them in the front with them. I called back to tell them my friends name who was coming by to pick them up, they said okay. My friend runs by their after work to pick up my shirts and they act like they didn't know what he was talking about. I am sure it was a different person who he talked to than who i talked to but you would think they have a lost and found and the shirts would have been in there. When I flew into NO, I had called the LaQuinta to be picked up by the shuttle and the lady who answered kept asking me what time the next day did I want to be picked up. After, telling her to give me somoene who could understand me, she suddenly could hear and scheduled for the shuttle to pick me up at the airport. Probably same person who told my friend she didnt know what he was talking about and they didnt have my shirts.
Comment from Hotel Management
11 Jun 2024 by GM, Hotel Management
Dear Kelly, We sincerely apologize for the inconveniences you experienced. It's regrettable to hear about your shirts and the miscommunication regarding our shuttle service. We're committed to improving our services and your feedback is invaluable in this process. We hope you give us another chance to provide a more satisfactory experience in the future.Warm regards,Hotel Management
by A verified traveler from Prichard
Posted 10 Jun 2024
The service it self was nice. The room lamps and lights looked like they hadn’t been clean in months. We didn’t have enough towels. Good thing I always pack my own. Other than that the stay was fine. Just a better job at cleaning.
Comment from Hotel Management
10 Jun 2024 by Christiana E., Hotel Management
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Christiana E., Hotel Management
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
by A verified traveler from West Helena
Posted 5 Jun 2024
Wonderful staff and location. Room had a weird/mildewed smell.
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Dear Whitney,Thank you for your kind words about our staff and location. We apologize for the inconvenience caused due to the smell in your room. We value your feedback and will address this issue promptly to ensure a more enjoyable stay for all our guests in the future. We look forward to welcoming you back soon.Warm regards,Hotel Management
by A verified traveler from Pelham
Posted 3 Jun 2024
There were no towels in the room. There were several roaches roaming around the roo. In various sizes. The drawers had trash on them.
Comment from Hotel Management
3 Jun 2024 by Christiana E., Hotel Management
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Christiana E., Hotel Management
Thank you, your feedback is very important to us. We’re sorry to hear that the staff did not meet your or our standards during your visit. Your comments will be shared with the General Manager, in an effort to ensure this remains an isolated incident. We hope you will once again choose us for your lodging needs. Respectfully, LQ Customer Care
by A verified traveler
Posted 2 Jun 2024
This property was nasty and room have flyers and all ..mess like a dog couldn’t bath at all …carpet was messing bad ..like they need to do better then what they are doing their ..internet lie about how it look and get their it’s horrible
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Veronica, We're deeply sorry to hear about your experience and sincerely apologize for any discomfort caused. Your feedback is invaluable and we're taking immediate steps to address these issues. We are committed to providing a superior experience and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
by A verified traveler
Posted 2 Jun 2024
When arriving to the location the property was dirty on the outside, when I went into the lobby the lighting was dim and creepy. The attendant was rude as well. The room was awful. The bathroom was small and fixtures were dated. There was a microwave and fridge but the outside of both were dirty. The room smelled like cheap cologne too. And a small spider was crawling on the bed. I checked out 3 hours after I checked in. This place is gross.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Shannon, We're sincerely sorry to hear about your recent experience. Your feedback is crucial to us and we are committed to making improvements. We'll address your concerns about the cleanliness, lighting, and room conditions to ensure a more pleasant stay for future guests. We regret any inconvenience caused, and we hope to have the opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Christiana E., Hotel Management
While we are happy to hear that overall your visit to La Quinta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Respectfully, LQ Customer Care
