Ratings based on 41 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Great Staff! Good price for the weekend!
by A verified traveler
Posted 2 Jun 2024
Lose to everything
by A verified traveler from Hartselle
Posted 2 Jun 2024
After a 9 hour trip, we got to the front desk and there was a sign saying “30 minutes break, be back” with no other info. Had to wait to check in. The door knob in the bathroom came off in our hands. Only one elevator and hotel staff/housekeeping with carts had to use it. Very slow and only held 3-4 people. Didn not help that a hotel employee “rode the elevator”….making groups of 4 have to split up to go to rooms or lobby.
by A verified traveler
Posted 29 May 2024
The air condition in room was not cooling
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
LaPorsha, thank you for sharing your experience. We apologize for any inconvenience you encountered with the air conditioning in your room. Your feedback is appreciated, and we will ensure this is addressed promptly We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 29 May 2024
Pretty close to bourbon st. The elevator just stopped working for a while because we were waiting on it for about 30-40 mins. I didn’t like the parking situation but I believe it’s only temporary.
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Thank you for sharing your experience. Being close to Bourbon Street is definitely a highlight of staying with us at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We appreciate your understanding regarding the temporary elevator issue and our team is working diligently to resolve it. We understand the parking situation may have been less convenient, and we are confident it will improve soon. We hope to welcome you back for a seamless stay next time.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Customer Service, Hotel Management
Alexas, thank you for sharing your feedback. We understand there were challenges with the elevators during your stay and want you to know we are working diligently to resolve the issue. Our team members are available to assist guests in the meantime. We appreciate your patience and hope you will give us another opportunity in the future.
by A verified traveler from St. Cloud
Posted 27 May 2024
Staff great and friendly, very helpful, riom was comfortable, nicely located to sites. Inly thing bad to say was 1 of working elevator was not working for short time, but they got up and running. Nice breakfast and bar.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Mary,Thank you for your wonderful review of the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Our team members will be glad to hear that you found them friendly and helpful. We are pleased you enjoyed the comfortable room, convenient location, and the nice breakfast and bar. We acknowledge the brief issue you mentioned with the elevator and appreciate your understanding as it was promptly addressed. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
I liked everything about this property
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Kent, thank you for the kind words about Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're delighted to hear you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 24 May 2024
We were very surprised and happy when we arrived. The front staff was great. We will definitely be back and recommend this hotel
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Vicki, thank you for your kind words! The team at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter is thrilled you enjoyed your stay. We look forward to welcoming you back and appreciate your recommendation!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Bria, Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter is delighted to see your excellent rating. We're thrilled that you had a great stay with us. Our team works hard to ensure our guests have a memorable experience. We look forward to your next visit!
