Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
There was a very stong smell of bleach once I entered the room, after a day the smell of trash was coming from somewhere. I figured they used the bleach to hide the smell but the trash smell stayed. The air conditioning was leaking from the celing and the refrigerator was leaking. It created a wet floor. In the shower the soaps were coming off the wall. I was not impressed with this room and stay. I will probably not stay at this location again.
by A verified traveler
Posted 26 May 2024
Very clean nice
Comment from Hotel Management
27 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 20 May 2024
Nice location to the French market, Bourbon street, and canal street.
Comment from Hotel Management
21 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler from Arlington
Posted 14 May 2024
Very good location. Staff friendly and attentive. Room comfortable and overall satisfactory. Bar and restaurant only ok. I thought it was a good value for the cost. I'd stay there again.
Comment from Hotel Management
20 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 14 May 2024
The thermostat in the room was just for looks. Room was just a bit too cold. An extra blanket did the trick. I will still recommend this location because of the excellent staff.
Comment from Hotel Management
20 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 10 May 2024
The A/C in my room did not work. The room smelled liked smoke. There was dirt on the ealls when I walked in the furniture had rips and tears in it.
The pillows has stains on it as well. Do not recommend.
Comment from Hotel Management
14 May 2024 by Rebecca, Director of Front Office, Hotel Management
I am deeply sorry about the experience you had. That is certainly not our normal standard, and I will research to find why you were placed in a room that was clearly not ready for our guests. I hope that if you plan a return trip to NOLA, you'll reach out to us and allow us to welcome you back to the DoubleTree.
by A verified traveler
Posted 9 May 2024
Great hotel
Comment from Hotel Management
9 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 7 May 2024
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Comment from Hotel Management
9 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 7 May 2024
Our overall stay was good. The staff was great with the exception of the woman that checked us in. She was unpleasant. The room we reserved was not the room they provided (2 full beds rather than the King bed suite I reserved. The rest of the staff were very accommodating and very much of service.
Comment from Hotel Management
9 May 2024 by Rebecca, Director of Front Office, Hotel Management
Thank you for being our guest!
