Ratings based on 986 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Beautiful facility ❤️
Comment from Hotel Management
5 Jun 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Michele,Thank you for the lovely compliment! We appreciate you recognizing the beauty of our facilities. We're always happy to hear what wows our guests!Thank You,New Hope Inn and Suites Management
by A verified traveler from Little Rock
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Laura,Thank you for leaving us a rating of your stay with us at New Hope Inn and Suites. We work tirelessly to ensure guests experience the best hospitality in New Hope Inn and Suites. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 30 May 2024
I considered it a very nice three star motel. The king size bed was comfy, the room clean, the breakfast room and lobby nicely done and the breakfast very good.
Comment from Hotel Management
3 Jun 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Helene,Thank you for your feedback! We're delighted to hear that you considered our motel to be very lovely and that you enjoyed your comfortable king-size bed, clean room, and the quality of our breakfast. We strive to provide a pleasant experience for all our guests, and we're glad we could meet your expectations. Please let us know if there's anything else we can do to make your next stay even better.We look forward to welcoming you back again soon!Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 27 May 2024
My third visit - love the location and reasonable pricing Disappointed that the bar was closed last eve (Memorial Weekend Sunday) and today, after arranging a late check out - sat at the pool 30 minutes past posted open time to be told the pool was closed today, Memorial Day. Minor point - the fine points cleaning a room are being overlooked I’ll still book here …
Comment from Hotel Management
29 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Michael,Thank you for your continued loyalty and for sharing your feedback with us. We're pleased you love our location and find our pricing reasonable. However, we apologize for the disappointment you experienced with the bar being closed on Memorial Weekend Sunday and the unexpected closure of the pool on Memorial Day. We understand your frustration and will address this issue internally to ensure better communication with our guests in the future. Additionally, we apologize for any oversights in room cleaning and will work to improve in this area. We appreciate your understanding and look forward to hosting you for your fourth visit.Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Eliezer,Thank you so much for leaving a STELLAR review of your stay with us at the. We are glad that you had a great time being hosted here. We are happy to learn that you found our hotel conveniently located. Our team works hard to keep the premises clean and comfortable. We hope you also enjoyed our on-site amenities, which most guests love. We would love to host you again next time you visit. Thanks again for staying with us!Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear BIANCA,Thank you for a Perfect Score Rating on your stay at New Hope Inn and Suites. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Best regards,New Hope Inn and Suites Management
by A verified traveler
Posted 21 May 2024
The staff was friendly, the parking allows access to all rooms, and the location was convenient to our event.
Comment from Hotel Management
24 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Ellen,We're delighted you found our staff friendly and enjoyed our convenient location with accessible parking. Ensuring seamless access to all rooms is a priority for us, and we're pleased to have met your expectations. Thank you for choosing our hotel for your event, and we hope to welcome you back for another memorable stay soon!Best regards,New Hope Inn and Suites Management
by A verified traveler
Posted 19 May 2024
Property is a little rundown. Minimal service: towels only. Several electrical outlets didn't work.
Comment from Hotel Management
21 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Eric,We're sorry that your recent experience at our property didn't meet your expectations. Please accept our apologies for any inconvenience caused by the condition of our facilities and the minimal service provided. We strive to maintain a high cleanliness and functionality throughout our property, and we regret that we fell short during your stay. Your feedback is valuable to us, and we'll work diligently to address the issues you've mentioned, including the electrical outlets and service levels. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 19 May 2024
We arrived and were greeted by the desk staff warmly and professionally. Our roomed smelled like fish and the aroma was unbearble. The desk staff immediately found us another room. The room was great. Our stay was short, just overnight, but the Inn has great amenities. There is a pool/outdoor bar, a bar inside, and events. I wish thr spiderwebs were removed more quickly.
Comment from Hotel Management
21 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear Steven,Thank you for sharing your experience with us. We're delighted to hear that our desk staff warmly and professionally greeted you upon your arrival and swiftly addressed the issue with the fish odor in your initial room. It's lovely to know that you found your replacement room tremendous and enjoyed our inn's amenities, including the pool, outdoor bar, indoor bar, and events. Your feedback regarding the removal of spiderwebs is appreciated, and we'll ensure our housekeeping team pays closer attention to this matter. We're grateful for your patronage and hope to welcome you back for another enjoyable stay soon!Thank You,New Hope Inn and Suites Management
by A verified traveler
Posted 18 May 2024
Tired property, needs repair/upgrading. Smells mildewey
Comment from Hotel Management
21 May 2024 by New Hope Inn and Suites Management, Hotel Management
Dear John,We appreciate your feedback regarding your recent stay. Please accept our sincerest apologies for any inconvenience caused by the condition of our property. We're committed to ensuring a comfortable and pleasant experience for all our guests, and we'll address your concerns promptly to improve our facilities. Our team will work diligently to address maintenance issues and eliminate unpleasant odors to ensure a fresh and inviting atmosphere. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Thank You,New Hope Inn and Suites Management
