Ratings based on 987 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
The location was great and easy to get to town. The room was very out dated and under kept. Once turning on the AC and it made the room very musty and mildew smelling. We’re also noticed some furniture that was broken (two table chair legs were cracked) so we were afraid to sit in them. We also found an opened tea packet with the coffee maker station. More attention to cleaning and restocking fresh amenities would be nice.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by NQ, Hotel Management
Dear Jason, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
by A verified traveler
Posted 2 Jun 2024
Phenomenal setting for an enjoyable weekend in the foothills.
Comment from Hotel Management
6 Jun 2024 by NQ, Hotel Management
Dear John, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
by A verified traveler
Posted 30 May 2024
Large spread out property some of which appears to be undergoing renovations
Comment from Hotel Management
30 May 2024 by NQ, Hotel Management
Dear Miles, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
by A verified traveler
Posted 29 May 2024
Loved the historical atmosphere.
Diaspointed in the cleanliness.
Hopefull that things will get better and dreaming of seeing it at its best one day!
Comment from Hotel Management
30 May 2024 by NQ, Hotel Management
Dear Miranda,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Northern Queen Team
by A verified traveler
Posted 28 May 2024
Check in was easy, and the room was simple, had everything we needed.
The only real issue with the room was that the bathroom door did not close all the way.
Comment from Hotel Management
28 May 2024 by NQ, Hotel Management
Dear Chloe, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
by A verified traveler
Posted 26 May 2024
The bathroom was not clean. Dirt and hair on the floor and in the shower. The sleeping area was clean.
The outside grounds were not well kept or clean.
The property has potential to be beautiful but needs a lot of work!
Comment from Hotel Management
28 May 2024 by NQ, Hotel Management
Dear Katherine,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Northern Queen Team
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by NQ, Hotel Management
Dear Jason,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Northern Queen Team
by A verified traveler
Posted 21 May 2024
Could have definitely been cleaner in the bathroom but overall everything was great and its in a beautiful area of town and easily walkable to most places.
Comment from Hotel Management
21 May 2024 by NQ, Hotel Management
Dear Enoch, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
by A verified traveler
Posted 14 May 2024
Great place in the mountains.
Comment from Hotel Management
14 May 2024 by NQ, Hotel Management
Dear Kyle, Thank you for your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to post a review. Sincerely, Northern Queen Team
