Ratings based on 993 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Everything was clean and new! The staff was so friendly and helpful! It is under construction but other than that a perfect hotel!
Comment from Hotel Management
31 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thank you so much! We are absolutely thrilled you completely enjoyed your stay. Thanks again, and we hope to see you soon!
by A verified traveler
Posted 28 May 2024
The website did not indicate this property is under heavy construction. When walking in there guest check in being done on a folding table in the corner , paper runners on floors and everything is tarped off in construction plastic. Although this is not staffs fault and they were pleasant . Our room had gum wrappers on floor, hair on towels broken toilet seat and bathroom door did not close or lock. Due to construction there is very minimal parking so they had everyone packed in blocking each other and they would contact you if you need to move your vehicle. Non handicap parked in handicapped , people parked on grass and every spot they could fit a car. We arrived early in the day and they did find us a spot. The staff did their best to try to make a spot for each guest directing cars and remained calm. We had to walk to all stores because we couldn’t get our truck out and knew if we did there would be no were to park upon returning. Lots of partying and loud music, very young shore crowd. This is not a hotel to go to for a family vacation but a 1 night stay to crash for the night on your journey. Beds are extremely firm and not comfortable for our liking but beds are one’s preference. Pilllws were comfortable. There is a Wawa directly next door in walking distance and Walmart is 19 minute walk. Took 20 - 25 minutes to point pleasant nj. Overall we will choose another hotel for next fishing trip.
Comment from Hotel Management
28 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thank you for your review and feedback. We sincerely apologize your experience did not meet our usual standards. We greatly appreciate you sharing the issues you experienced, and we'll work on improving moving forward. Thank you again, and we wish you the best in your future travels.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thanks!
by A verified traveler
Posted 27 May 2024
We paid more than $400 for one night stay. Construction work in the lobby with dust and debris all around. TV did not work in the room, shower did not have shower head, no counter top in bathroom sink. Could not speak to manager. Wanted money back.
Comment from Hotel Management
28 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
We sincerely apologize you weren't happy with your stay. Unfortunately, we didn't receive any complaints regarding televisions not working for shower heads missing, but we will investigate. Thank you for sharing your feedback, and we wish you the best in your future travels.
by A verified traveler
Posted 26 May 2024
Its under construction and parking is limited.
Comment from Hotel Management
28 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thanks for your review and feedback.
by A verified traveler
Posted 22 May 2024
Unfortunately during construction, great potential, very comfortable room
Comment from Hotel Management
22 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thank you for the wonderful review! We're so happy you had a great stay.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thanks so much! We're glad you had a great stay.
by A verified traveler
Posted 16 May 2024
Nothing I did not get to stay because they were renovating and could not provide me with any handicap accessibles, staff told me that they were not allowed to assist where no ramp was avaiable. I am demanding a full refund I had to look all over the city to find a reasonably price hotel after driving for over 12 hours. I have never saw such a mess. Please refund my $300.00. I know what the listing says but the promise of a bag meal, and again I was told I had to go around the side of the hotel and walk up some steps which i am unable to do.
Comment from Hotel Management
20 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
We sincerely apologize this was your experience. We understand you recently spoke with management, and they apologized personally for the issues. Again, we apologize this was your experience, and we hope you consider giving us another chance in the future.
by A verified traveler
Posted 16 May 2024
The front staff was good. They did not clean inside the microwave in the guest room.
When I try to fix coffee in the room there is no creamer. Seems like didn’t check amenities.
Comment from Hotel Management
20 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thank you for your review and feedback. We're sorry you experienced this issues, and we'll address this with the housekeeping team. We appreciate you letting us know, and we'll make sure it doesn't happen again moving forward.
by A verified traveler
Posted 12 May 2024
Under construction the side doors were left open, the main entrance was blocked. The Neptune area of NJ is not a good area, the local stores have great security for this but not the IHG.
Comment from Hotel Management
16 May 2024 by Holiday Inn Express Neptune Management, Hotel Management
Thank you for your review and feedback. We're glad you enjoyed your stay, but we apologize there were some aspects that could have been improved. We've addressed your concerns with the team, and we'll work on improving.
