Ratings based on 24 Verified Reviews
2.8 Room cleanliness
3.2 Service & staff
3.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
A bit dated but super friendly staff and right in the heart of town.
by A verified traveler
Posted 6 Jan 2024 on Wotif
Very poor for an International Hotel. Should downgrade to a Backpacker
by A verified traveler
Posted 10 Dec 2023
This place is stata world behind, the room had no fridge, no wi-fi air conditioning doesn’t works, have to change rooms after second night but it was still the same problem, we pay for four adults and we only have one toilet roll a day. Service was very poor. I will not go back there again or recommend anyone to this poor service place like this.
by A verified traveler
Posted 16 Nov 2023
Not clean and facility quality not good broken toilet seat, kitchen bench no stove in the kitchen, fridge not working , no dishes in the kitchen and set up is not good at all.
by A verified traveler
Posted 4 Oct 2023
by A verified traveler
I don’t recommend unless desperate
Posted 27 Sep 2023 on HotelsThey did not have rooms available despite the booking and did not have the advertised number of beds in the rooms. They found rooms eventually, but floors were dusty with furniture falling apart. Only cold water the first night, tepid the second, and water that only dripped the third. The A/C shut off after 30 minutes no matter what setting was used, which they seemed to know and did nothing about. Credit card machine was not working, and they said they would try again on Monday. Instead, they banged on the door at 9 PM and made us go to an ATM across the street to pull the full amount in the dark. Cockroaches on the floor, pool was completely green and slimy, no effort to maintain. They did not offer meals and did not provide accurate advice on where and when we could get food for the family on Sunday, when almost everything in town was closed (I could have prepared if I’d known nothing was available until 11:00).
Comment from Hotel Management
27 Sep 2023 by Hotel Reception, Hotel Management
I believe you are not happy because your credit card was denied and we wanted you to pay to keep the room. You should have paid your booking with Expedia to avoid any problem we email you a few time with no response question if your still want your room because hotel was full. Anyway everybody know that everything close on Sunday in Tonga and you want to blame the hotel.... Anyway make sure you pay your room upfront to avoid the problem you encounter.
by A verified traveler
Posted 26 Sep 2023
The staff were incredibly kind and welcoming, check in was quick and easy, comfortable bed. Great location, close to shops and restaurants. Would definitely stay here again.
Comment from Hotel Management
28 Sep 2023 by Amy, Hotel Management
Thank you Molly Mahalo
by A verified traveler
Posted 25 Sep 2023
by A verified traveler
Great
Posted 14 Sep 2023 on Hotelsby A verified traveler
