Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 6 May 2024
The included activities, dining and drinking options and quality, as well as free shuttles to area excursions are incredible. The resort staff make you feel welcome and encourage guests to participate in everything you can squeeze into your time at the resort. The fitness center and spa made it easy to have a nice morning workout, followed by some laps in the pool, and a game of pickleball, or tennis and even squeeze in a massage if you enjoy them. The juice/smoothie bar made for a great finishing touch.
Plan ahead and make your reservations for dinner at Feathers or Lemongrass restaurants and you won't be disappointed. Patois patio restaurant also has great food and doesn't require reservations. The jerk chicken at the Scotch Bonnet poolside restaurant is amazing and the burgers and other fare like authentic Jaimacan Pattis are also very good. The buffet style offerings at the Palms are venerally good with a large variety to choose from.
Tons of nightlife fun can be had at either the martini bar or the Aura nightclub/piano bar. Connect with the staff a d embrace in the activities offered, and you'll have a great time!
Comment from Hotel Management
6 May 2024 by Michelle G, Hotel Management
Dear Christopher, Thank you for your glowing review! We're thrilled to hear that you enjoyed our extensive range of activities, dining options, and quality amenities. Our team takes great pride in creating a welcoming atmosphere and encouraging guests to fully immerse themselves in all that our resort has to offer. We're delighted that you found our fitness center, spa, and recreational facilities convenient and enjoyable. It's fantastic to know that you appreciated our dining options, from Feathers and Lemongrass to Patois and Scotch Bonnet, as well as the buffet offerings at Palms. We hope to welcome you back soon for another wonderful stayRegards, Couples Customer Care Team
by A verified traveler
Posted 3 May 2024
Second time staying at this beautiful resort. Overall the best food and beach at an all inclusive resort. The entertainment was somewhat lacking this time around - probably because we are in their off season. (Tip: if you are looking for lobster anywhere you won't find it in the month of April as they are in their lobster season).
Expedia perks - I didn't receive any complimentary amenities as part of my VIP status. The upgrade offered was nothing extraordinary and seeing that the hotel was at low capacity I would have liked to have been extended a nice upgrade. I saw many rooms vacant while there so a gesture like an upgrade to a premium room would have made a big difference in the acknowledgment of my loyalty and VIP status with Expedia.
Staff: Staff was very attentive and always willing to help. There were several employees that went out of the way to make sure we had a great time: Shaniya (Entertainment), Rick (Aurora) Orlando (Palms), Shannel (Lobby), Yvonne (Room Attendant) Rovaldo & Sherika (Beach Bar), Janique (Patios) and my personal favorite: Colinette (spa).
Thank you Couples for another great vacation.
Comment from Hotel Management
8 May 2024 by Michelle G, Hotel Management
Dear Amy, Thank you for choosing to stay with us again and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our beautiful resort, exquisite food, and stunning beach.We apologize for any disappointment regarding the entertainment during your stay and will take your feedback into consideration.Regarding your Expedia perks, we've investigated and found that an upgrade was offered, along with a discounted amenity for the spa, which you visited. We regret if these offerings did not meet your expectations, and do appreciate your loyalty as a VIP member.We're delighted to hear that our mentioned staff made your experience memorable as we endeavour to embody our commitment to exceptional service.Thank you once again for choosing Couples for your vacation. We look forward to welcoming you back for another unforgettable stay.Regards,Couples Customer Care Team
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
18 May 2024 by Michelle G, Hotel Management
Dear Erin, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team
by A verified traveler
Posted 25 Apr 2024
Is good
Comment from Hotel Management
2 May 2024 by Michelle G, Hotel Management
Dear Sean, Thank you for sharing your feedback with us which we appreciate and hope to welcome you back soon.Regards,Couples Customer Care Team
by A verified traveler
Posted 24 Apr 2024
The resort was amazing! There was plenty of options for water sports or excursions. The beach is absolutely beautiful. Loved all the food. This place feels more like you're on a tropical island than on a standard resort. When you're in the water looking back at the beach, you almost don't notice the resort buildings. You just see the trees and the mountains in the distance, which I think is a huge part of the charm of this resort. There is some night life, like karaoke piano nights (which are a blast), but it's more of a relaxed chill island vibe here.
Comment from Hotel Management
2 May 2024 by Michelle G, Hotel Management
Dear Dianna,Thank you for sharing your wonderful experience at our resort! We're delighted to hear that you enjoyed the array of water sports, excursions, and our beautiful beach. It's fantastic to know that our dining options met your expectations and that you appreciated the tropical island ambiance we strive to provide. Your feedback about the seamless integration of nature and our resort buildings is greatly appreciated. We aim to offer a serene, laid-back atmosphere, and we're thrilled that you found it to be a highlight of your stay. We look forward to welcoming you back for more unforgettable moments in the future!Regards,Couples Customer Care Team
by A verified traveler
Posted 11 Apr 2024
Couples resorts never disappoint. Staff were attentive, food was delicious. Will be going back!
Comment from Hotel Management
19 Apr 2024 by Michelle G, Hotel Management
Dear Dana Michelle, Thank you for staying with us and we're delighted to hear that you had such a fantastic experience. Our attentive staff strives to create unforgettable moments for our guests, and we're thrilled that you enjoyed our delicious cuisine. We can't wait to welcome you back for another wonderful stay!Regards,Couples Customer Care Team
by A verified traveler
Posted 6 Apr 2024
Great staff and very quiet and relaxed!
Comment from Hotel Management
9 Apr 2024 by Michelle G, Hotel Management
Dear Jason,Thank you for your kind words! We're delighted to hear that you enjoyed the service from our great staff and the tranquil atmosphere of our hotel. We hope to welcome you back for another relaxing stay soon!Regards,Couples Customer Care Team
by A verified traveler
Posted 4 Apr 2024
This property is located on one of the most beautiful beaches in the world. It is awesome. The food was excellent, the staff was excellent and we love the beach bars, which most resorts do not have.
What we didn't like is the pool was very dirty the day we were in it. Crap flooting everywhere. They really need to redesign the entire pool bar area to make it more user friendly and fun. The property overall needs to be updated as many new resorts have come to Jamaica.
Comment from Hotel Management
4 Apr 2024 by Michelle G, Hotel Management
Dear Tom,Thank you for your feedback. We're thrilled to hear that you enjoyed the beach, food, and fantastic staff. Your comments regarding the pool cleanliness and suggestions for improvements are duly noted, and we will address them promptly. We appreciate your insights as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.Regards,Couples Customer Care Team
