Ratings based on 997 Verified Reviews

3.5 out of 5
100% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 3 Jun 2021
All inclusive
4 out of 5
by A verified traveler

Posted 25 Apr 2021 on Orbitz
Comment from Hotel Management
11 May 2021 by Guest Service Center Management, Hotel Management
Dear Guest, Thank you very much for your rating and support. We are looking foward to welcoming you back soon. Kind regards,
4 out of 5
by A verified traveler

Posted 15 Mar 2021
Comment from Hotel Management
30 Mar 2021 by Guest Service Center Management, Hotel Management
Dear Guest, Thank you very much for your rating and visit. We are looking forward to welcoming you back soon. Kind regards
4 out of 5
by A verified traveler from Ny

Posted 6 Sep 2020
Loved it I just wish they had more things to do at midnight on weekends
Comment from Hotel Management
31 Oct 2020 by Melia Nassau, Hotel Management
Thank you for your response. We hope you enjoyed the entertainment during the evenings.
1 out of 5
by A verified traveler

Posted 8 Apr 2020
Comment from Hotel Management
9 Apr 2020 by Melvern Williamson, Hotel Management
Good day, Please give us more information as we would welcome your feedback. Warm regards,
1 out of 5
by A verified traveler

Posted 5 Apr 2020
Comment from Hotel Management
6 Apr 2020 by Melvern Williamson, Hotel Management
Dear Anonymous, can we be of assistance?
1 out of 5
by A verified traveler

Closed resort, ignoring request for refund

Posted 29 Mar 2020 on Hotels
We arrived on a Sunday, and were told that our stay would be cut short due to closong on Wednesday. No restaurants were open. Just the buffet. No amenities, snorkel gear, etc. Tuesday at 10am we were told to leave by noon. I have not been refunded the 4 nights we had already paid for, and haven't been told they will be refunded or that I'll be compensated in any way. Hotels.com contacted them too, but were told to call back. Phones aren't being answered. Emails ignored. I have emailed the Reservations email as well as the general email address.
Comment from Hotel Management
30 Mar 2020 by Melvern Williamson, Hotel Management
Dear Sarah, Please accept my apology for the delay in response. Please note, due to COVID 19, the resort operation has been suspended. The resort is closed. We understand your urgency to have this matter resolved and we ask for your patience during this time. All emails will be answered. Warm regards,
4 out of 5
by A verified traveler

Posted 27 Mar 2020
We really enjoyed our four night stay. Pretty much everything was good except the room cleanness. Buffet was decent, service was very friendly. Overall happy, would definitely be back.
Comment from Hotel Management
27 Mar 2020 by Melvern Williamson, Hotel Management
Dear Anonymous, Thank you for such a wonderful review. We truly appreciate you taking the time to comment. We will ensure to share the areas you mentioned with the team. We hope to see you back soon. Warm regards,
5 out of 5
by A verified traveler from Boston

Posted 22 Mar 2020
We enjoyed our stay. Everyone was very accommodating and super friendly! It was our daughters birthday and everyone made her feel so special! The team is wonderful, definitely looking forward to stay there again.
Comment from Hotel Management
24 Mar 2020 by Melvern Williamson, Hotel Management
Dear Hernandez, Thank you for stay with us and taking the time to give a comments. We hope you will come back and see us soon. Warm regards,
5 out of 5
by A verified traveler from Fort Worth

Posted 21 Mar 2020
I'd definitely go back. The food was amazing. Everyone went above and beyond
Comment from Hotel Management
24 Mar 2020 by Melvern Williamson, Hotel Management
Dear Michelle, Thank you for giving us a post and we hope to see you back real soon. Warm regards,
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