Ratings based on 1,111 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 16 May 2024
Place was very clean and very comfortable ! Breakfast was a great addition
Comment from Hotel Management
20 May 2024 by The Team at Wingate, Hotel Management
Receiving your 5 out of 5 review is a true honor for us. We are delighted to know that your stay was nothing short of excellent, and we appreciate you taking the time to share your positive experience.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
20 May 2024 by The Team at Wingate, Hotel Management
Your high praise is a testament to the hard work and dedication of our team, who strive to ensure that every guest has a memorable and comfortable stay. We are grateful for your recognition and it motivates us to continue delivering the high standards of service you have come to expect from us.Thank you once again for your wonderful feedback.
by A verified traveler
Posted 15 May 2024
The first room we were given had not been cleaned at all. Dirty towels on floor, bed unmade, well after the 3:00 check-in. The second room, the rubber baseboard needs to be reattached to the wall, picture on wall needs to be replaced (glass broken) and needs to be properly hung. Basic maintenance needed.
Comment from Hotel Management
20 May 2024 by The Team at Wingate, Hotel Management
We sincerely apologize for the issues you encountered during your stay. It is clear that we fell short of our commitment to provide a clean, comfortable, and well-maintained environment for our guests.The condition of the first room you were assigned is unacceptable, and we are addressing this lapse in our housekeeping procedures immediately to ensure that all rooms are thoroughly cleaned and inspected prior to guest arrival. We also apologize for the maintenance concerns in the second room. Rest assured, we are taking steps to rectify the problems with the baseboard, the broken picture glass, and the overall upkeep of the room.Your feedback is invaluable to us as it helps us improve and provide the high-quality service our guests expect and deserve. We hope you will give us another chance to demonstrate our dedication to your comfort and satisfaction.
by A verified traveler
Posted 14 May 2024
Bathroom had several problems. Weak water flow in the otherwise nice shower as well as very squeaky bathroom floor. Beds were comfy and tv was good. Lighting was very innovative and worked very well. Good breakfast too. Large list of restaurants at the entrance was appreciated.
Comment from Hotel Management
20 May 2024 by The Team at Wingate, Hotel Management
Thank you for your candid review of your recent stay with us. We are glad to hear that you found the beds comfortable, enjoyed the TV, and appreciated the innovative lighting in your room. It’s also great to know that our breakfast selection met your expectations and that the list of local restaurants was a helpful touch.We apologize for the inconvenience caused by the weak water flow in the shower and the squeaky bathroom floor. Please rest assured that we have forwarded your comments to our maintenance team for immediate attention and repair. Ensuring a fully functional and comfortable room is a priority for us, and we appreciate you bringing these issues to our attention.We are committed to providing an exceptional experience for all our guests, and your feedback is crucial in helping us improve. We hope to have the opportunity to welcome you back in the future and provide a stay that is flawless in every respect.
by A verified traveler
Posted 11 May 2024
The staff was attuned to our needs. We got in late and had to leave early. There was an attendant at breakfast that made sure we were being helped if we needed anything. I drove from Minnesota to Florida and back to Minnesota with Make a Wish. We had several stops on our way. Aside from the Make a Wish Villa supplied for our little traveler, this was the best stay of our trip.
Comment from Hotel Management
14 May 2024 by The Team at Wingate, Hotel Management
Dear Matthew,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our staff was attentive to your needs and that our breakfast attendant made sure you felt supported during your meal. It’s heartwarming to know that amidst your long journey from Minnesota to Florida and back, we stood out as the best stay of your trip.We understand how important comfort and care are, especially when traveling for such a meaningful cause with Make a Wish. We’re honored to have been a part of your journey and to provide a welcoming rest for you and your little traveler.We hope to welcome you back again under happier circumstances, and we wish you all the best on your future travels.Warmest regards
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
14 May 2024 by The Team at Wingate, Hotel Management
Thank you for taking the time to rate your stay with us. We appreciate your feedback and are glad that you found aspects of your experience to be positive. However, we recognize that there is room for improvement to meet your expectations fully.We are committed to providing our guests with the highest level of service and comfort, and we would welcome any additional feedback you may have on how we can enhance our services.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by The Team at Wingate, Hotel Management
We’re absolutely delighted to see your perfect score review! Your satisfaction is our top priority, and we’re overjoyed that we hit the mark for you. Thank you for choosing us, we appreciate your business!
by A verified traveler
Posted 4 May 2024
Good area
Comment from Hotel Management
6 May 2024 by The Team at Wingate, Hotel Management
It’s a joy to see a full 5 out of 5 rating from you! Your glowing review is a testament to our dedication to guest satisfaction. Thank you for your feedback! We look forward to your next visit!
by A verified traveler
Posted 3 May 2024
; )
Comment from Hotel Management
6 May 2024 by The Team at Wingate, Hotel Management
We’re ecstatic to receive a 5-star review from you! Your enthusiastic feedback fuels our commitment to excellence. Thank you for sharing your experience, and we hope to continue exceeding your expectations in the future!
