Ratings based on 113 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Liberty
Posted 13 May 2024
there was a fire alarm that went off and we were ordered to evacuate, when we got to the front desk and asked about the evacuation we were told that it isn't a fire even after checkout am demanding a refund
by A verified traveler
Posted 13 May 2024
To clean property, spacious rooms, by staff and good looking bar. Only $10-$15 to Uber downtown. Has an airport shuttle for free. Couple fast food places and a gas station walking distance. Homeless in the area but they don't bother anyone.
by A verified traveler
Posted 10 May 2024
Clean and friendly
Comment from Hotel Management
12 May 2024 by Melvin, Hotel Management
Thank you for your five-star review! We hope to host you again soon!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
12 May 2024 by Melvin, Hotel Management
Thank you for your review.
by A verified traveler
Posted 9 May 2024
We love Hotel Preston because it is close enough to get an affordable Uber to downtown but far enough from downtown that it’s not too pricey. It’s our favorite hotel to stay at when we go to Nashville and we have stayed many times. I highly recommend the hotel based on the rooms and the staff, really good bang for your buck!
by A verified traveler
Posted 9 May 2024
Stayed here before about 5 years ago. It is definitely in need of some updating. Hallways smelled musty and the rooms need a renovation.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
12 May 2024 by Melvin, Hotel Management
Thank you for your review.
by A verified traveler
Posted 5 May 2024
The hotel staff were very nice.. bartender was great food was good and the entertainment at the bar was very good… room was horrible… door had to to be lifted to even begin to close .. toilet would not flush… room was very run down and not maintained… was worst hotel I have stayed in for many years
Comment from Hotel Management
6 May 2024 by Melvin, Hotel Management
Thank you for sharing your feedback with us following your recent stay at our newly branded Marriott property. We are delighted to hear that you enjoyed the hospitality of our staff, the excellent service at the bar, and the quality of our food and entertainment.However, we were disheartened to learn about the issues you encountered with your room. Please accept our sincere apologies for any inconvenience this may have caused. Your comments regarding the condition of the room, including the door and toilet, have been brought to the immediate attention of our maintenance team to ensure that corrective measures are taken promptly.We understand the importance of providing comfortable and well-maintained accommodations for our guests, and we regret that we fell short of meeting your expectations in this regard. Please know that your feedback is invaluable to us as we continue to enhance our guest experience during our renovation process.We hope to have the opportunity to welcome you back in the future to showcase the improvements we are making and to provide you with the exceptional stay you deserve.
by A verified traveler
Posted 29 Apr 2024
I was really hoping to like this hotel and thought it would be good as I knew they were under renovations so I was expecting a new room like in the pictures. Definitely not the case, It was like the landlord special happened aka they just painted & slapped some wall paper & new carpet down with furniture that doesn’t age well. The bathroom was by far the roughest part, the tubs enamel was coming off and there was no water pressure but the icing on top was the drop ceiling that was ONLY in the bathroom plus on top of that none of said drop ceiling tiles matched. The hallways reminded me of something from the shining. The outside looked rough too which I was expecting since they are renovating. The bar/lounge and entrance look nice though! and the staff was kind.
Comment from Hotel Management
6 May 2024 by Melvin, Hotel Management
Thank you for sharing your feedback regarding your recent stay at our newly branded Marriott property. We sincerely apologize for any disappointment you experienced during your visit.We understand your expectations for a newly renovated room, and we regret that we fell short of meeting them, as we recently started the renovation process and are finishing up on the top floors, were the reno stated. Please know that your feedback regarding the condition of the room, including the bathroom issues, has been shared with our renovation team for immediate attention. We are committed to ensuring that all areas of our property meet the high standards expected of the Marriott brand.We are pleased to hear that you found our bar/lounge and entrance appealing, and that our staff provided you with kind and attentive service. Your positive comments are truly appreciated and will be shared with our team.We are continuously working to enhance our guest experience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we are making. If you would like to discuss your experience in more detail or if there is anything further we can assist you with, please do not hesitate to contact us directly.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
4 May 2024 by Melvin, Hotel Management
Kali, Thank you for your five-star review. We hope to see you again soon!
