Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Thank you for the great rating, Mark!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 7 May 2024
Overall our stay was good but there were a few things such as we asked 5 times for more towels and trash bags and kept being told that they would bring it to our room and never did and the conditioner was empty and asked to have it replaced and never did and then there was no waffles on Monday which made me sad because they are delicious! But our room was clean and the staff was very nice and professional.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Sydney, understanding the minor inconveniences you encountered during your stay, particularly in regard to the amenity supply and breakfast options, is regrettable. It's heartening to learn however that you found our team members to be cordial and professional. At Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place, we aim to make every experience memorable, so please know this feedback is taken quite seriously for future enhancements. It's great to know that cleanliness met your expectations. Thank you for sharing, we look forward to welcoming you back for an improved experience!
by A verified traveler
Posted 5 May 2024
Excellent staff. Very friendly.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Debbie, it's wonderful to hear you had a positive experience with our engaging team members at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Your kind words are greatly appreciated. We hope to have the pleasure of serving you again in the future.
by A verified traveler
Posted 30 Apr 2024
Great location! Easy parking. Good breakfast.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Stephanie, we're thrilled to hear you enjoyed your stay at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's great to know our central location, convenient parking, and tasty breakfast were to your liking. Thank you for choosing us and we hope to accommodate you on your next visit to Nashville!
by A verified traveler
Posted 28 Apr 2024
The room was big with a nice layout. Bed was comfortable. Drain in shower was backing up and visibly clogged with hair that was not ours. Garbage was left in the bottom of garbage can from
Previous guests. Staff was friendly. Check in and checkout was fast and easy.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Katharine, we appreciate the time you took to share your experience at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's pleasing to hear that you appreciated the spaciousness of your room, comfort of the bed, and the efficiency of our check-in and check-out processes. We're also glad you found our team members to be friendly. However, it's regrettable that you had an issue with the shower drain and cleanliness of your room. Rest assured, we continuously strive to surpass our guests' expectations in cleanliness and will take your feedback into account. Thanks again for your review. We hope to host you once more in the future.
by A verified traveler from San Juan
Posted 25 Apr 2024
Must provide bottle opener in every room.
Noisy A/C unit.
Some members of the cleaning crew (I saw 2 men, and spoke with one of them) repeatedly bang the doors of every room while cleaning. One cannot sleep, study or work. This happened every day.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Jose, thank you for sharing your thoughts. It appears there were some disturbances during your stay, particularly regarding the sounds from the air conditioning and the cleaning process. We appreciate you bringing it to our attention, as it allows us to identify aspects that may require fine-tuning. Regarding the bottle opener, it's an excellent suggestion that we'll consider for future guest convenience. We hope for another chance to provide a more tranquil experience next time.
by A verified traveler
Posted 25 Apr 2024
Very strong lemon odor, had breathing trouble in the room.
Was not informed of the $25 parking per night.
Need new mattress.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Bonnie, we regret to hear about your recent experience. Your concerns about a notable citrus scent and respiratory comfort within the rooms are taken seriously. Moreover, we understand that you were caught off guard by our parking fee and had discomfort stemming from the bed quality. Our main aim is to always uphold clear communication and provide a comfortable stay, and we apologize for any inconvenience encountered. Rest assured, your feedback has been shared with our team members for review and appropriate action. We hope next time we can make your experience a more pleasant one.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Amy, it's fantastic to know you had a remarkable stay at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're delighted you chose our hotel and it would be a pleasure to have you return in the future. Safe travels!
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Hemang, we're disheartened to hear that your stay did not meet your expectations. We strive to provide our guests with an optimal experience and your feedback is crucial as it helps us identify areas for improvement. We hope you'll give us another chance to demonstrate the high-quality services our guests usually enjoy.
by A verified traveler
Posted 19 Apr 2024
Very nice staff at the desk. The young lady was very friendly informative and available for questions and information.
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Mary, it's wonderful to hear that you found our team members at the front desk to be friendly, knowledgeable, and reliable during your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Your kind words truly mean a lot to us. Thank you and we're looking forward to possibly welcoming you back for another visit.
