Ratings based on 975 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The room and staff were great. A bit disappointed that there was no cleaning of room for our 5 day stay. But we were always able to get fresh towels by going to front desk.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Carolynn, thank you for your feedback. We're thrilled to hear that you enjoyed your room and found our team members to be great. We appreciate your understanding regarding the room cleaning policy, and we're glad getting fresh towels was convenient for you. We look forward to welcoming you back to Hampton Inn Nashville/Vanderbilt.
by A verified traveler
Posted 26 May 2024
Really nice front desk staff
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Michael, thank you for your kind words about the team members at the Hampton Inn Nashville/Vanderbilt. We're thrilled to hear that you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 26 May 2024
The room felt damp from the AC and our room keys didn't work and the excellent staff had to let us in w/ a master key.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Dan,Thank you for your feedback. It's disappointing to hear that the room climate and access caused inconveniences during your stay. Your comments are valued and used for making ongoing improvements. We appreciate your mention of our excellent team members and hope for the chance to provide a better experience in the future.
by A verified traveler
Posted 20 May 2024
We arrived shortly after 4PM. The staff informed us our room was not ready, and told us to wait about half an hour. We waited, called, and still we had to wait another half hour. We ended up waiting for around an hour, and didn’t get our rooms until 5:30PM.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Lamberto, thank you for your feedback. The delay in getting your room ready is acknowledged and taken seriously. The team continually strives to improve the check-in process to prevent such delays. Should you choose to stay with us again, every effort will be made to enhance your experience.
by A verified traveler
Posted 14 May 2024
Nice place
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Jack, thank you for your kind words about Hampton Inn Nashville/Vanderbilt. We're delighted to hear you enjoyed your stay and hope to welcome you back soon!
by A verified traveler
Posted 9 May 2024
Good location
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Nattaporn, it's wonderful to hear you appreciated the prime position of Hampton Inn Nashville/Vanderbilt. We trust it made for a convenient stay. We appreciate your feedback and look forward to your potential return.
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Christina, it's wonderful to see you had an excellent stay at Hampton Inn Nashville/Vanderbilt. We appreciate you sharing your high rating and are grateful for your support. We look forward to welcoming you back for another enjoyable stay the next time you're in town.
by A verified traveler
Posted 5 May 2024
The room was not clean and when staying two days room service never came to clean up and provide new towels. We paid 500 a night. You would expect simple gestures for hospitality, such as making sure room was cleaned and prepared each day.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
David, it's regrettable to hear you encountered cleanliness issues during your stay and didn't receive the expected daily room upkeep. In the hospitality field, our aim is to maintain high standards and we are disappointed we fell short on this occasion. Please know we will reflect upon your comments with our team members to improve our services. Thank you for your feedback.
by A verified traveler
Posted 4 May 2024
Great
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Veronica, thank you for your succinct yet positive review. It's thrilling that your stay at Hampton Inn Nashville/Vanderbilt met your expectations. We endeavor to maintain the high standards that our guests appreciate. We look forward to welcoming you back soon.
by A verified traveler
Posted 1 May 2024
Hotel is aged and dirty. We didn’t get the room we reserved.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Larry, it's disappointing to learn about your latest experience with us. We sincerely regret the inconveniences you encountered which seem to center around the cleanliness and the booking mix-up. We continuously strive to improve and your feedback will play a significant role in aiding these improvements. Thank you for taking the time to share your experience and we hope for an opportunity to host you again and give you the stay you fully expected.
