Ratings based on 981 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Byhalia
Posted 20 May 2024
I really enjoyed my stay just wish the parking was free.
by A verified traveler
Posted 19 May 2024
Great location, clean rooms, efficient check-in
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Lori, thank you for the kind words about Courtyard Nashville Vanderbilt/West End. It is delightful to hear that you appreciated our prime location, clean rooms, and efficient check-in process. We're looking forward to welcoming you back!
by A verified traveler
Posted 18 May 2024
Property was clean and well appointed. Staff was friendly and helpful!
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Laura, thank you for your wonderful feedback! It's great to hear that you found the Courtyard Nashville Vanderbilt/West End clean and well appointed. Our team members are dedicated to providing friendly and helpful service, and they will be thrilled to know they made your stay memorable. We hope to welcome you back soon!
by A verified traveler
Posted 13 May 2024
Least maintained courtyard I’ve stayed at. The pool was dirty, the chairs and loungers around the pool were dated and uncomfortable. It wasn’t what I’m used to when I stay at courtyards and I was disappointed. Wouldn’t stay here again.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Katelyn, we're sorry to hear that your recent stay did not meet your expectations, particularly in regards to our pool area. We strive to maintain our amenities in prime condition and take your feedback seriously. Please know that we're continuously working on upgrading our facilities for our guests' satisfaction. It's unfortunate to hear you wouldn't return, but we appreciate your comments as it aids in our pursuit of offering an improved guest experience.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Jonathan, thank you for your fantastic rating! We hope that your stay at Courtyard Nashville Vanderbilt/West End was enjoyable and memorable. Your fantastic feedback is a testament to the dedication of our team members. We eagerly look forward to welcoming you back.
by A verified traveler
Posted 11 May 2024
Everything was neat and service was great 👍
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Thanks for the amazing review, Vivian!It's excellent your time at Courtyard Nashville Vanderbilt/West End was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!
by A verified traveler
Posted 9 May 2024
convenience
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Anteria, it's wonderful to hear that you found the convenience of Courtyard Nashville Vanderbilt/West End appealing. We strive to provide our guests with a convenient stay to make their trip to Nashville as enjoyable as possible. Thank you for choosing to stay with us.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Jeff!It's great your time at Courtyard Nashville Vanderbilt/West End was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
by A verified traveler from derby
Posted 27 Apr 2024
Just wasn’t as nice as the pictures show.
Not much around it for food options.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Candace, we regret hearing that your expectations were not met in terms of our hotel's appearance and surrounding food options. We strive to accurately represent our amenities and location, and we appreciate these aspects being brought to our attention. Our team will continue working to enhance the guest experience and we hope for another opportunity to deliver a more satisfactory stay for you in the future.
by A verified traveler
Posted 27 Apr 2024
Breakfast here is not free - there is a hidden 50$ deposit once you arrive- very snooty
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Hayley, we regret to read that your experience did not fully meet your expectations. As you have noted, we do have a breakfast charge and a refundable deposit which are standard practices for our service type and clearly communicated in advance to avoid surprises. However, we certainly did not intend for any feelings of discomfort or dissatisfaction. It's important we provide an atmosphere that is welcoming and unpretentious for all our guests. We genuinely appreciate your feedback as it helps us improve and serve you better in future.
