Ratings based on 968 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The sheets and pillowcases were not freshly washed. The smell she had was already unpleasant from having used them before.
Comment from Hotel Management
17 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Marta. The team at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciated your 3/5 score. However, you made mention of the unpleasant smell of the sheets and pillowcases. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
Had a great time! Too bad it was only for o e night. Very convenient. You have an IHOP and an Olive Garden right next door. And the 5th Avenue is 3 minutes away.
Comment from Hotel Management
15 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Adrian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Yonkers
Posted 13 May 2024
Ok local hotel for a quick getaway
Comment from Hotel Management
14 May 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Raul, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 May 2024
10 minute walk to 5th Avenue. easy access. clean rooms.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Glorimir, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
It's at a convenient location
Comment from Hotel Management
13 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Yolanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 May 2024
I liked the price, but unit was dirty, kitchen with very limited supplies, area was good.
Comment from Hotel Management
3 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Maria,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am happy you were pleased with the price that you paid, and you found the area in which we reside to be good. However, you mentioned the unit was unclean and the kitchen had limited supplies, resulting in your experience being hindered. Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback as it will help us to improve the quality of our services. Thank you again for sharing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Luisa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Pa,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Need to update the whole hotel cleaning not good.
Comment from Hotel Management
29 Apr 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Alina, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of our hotel as well as the maintenance needed. We are sorry for the inconvenience caused. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Your comments are crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
