Ratings based on 970 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Poolside server Michael was wonderful and made our stay very special
by A verified traveler from valleystream
Posted 15 May 2024
I had a good and safe time
Comment from Hotel Management
16 May 2024 by Jenna, Hotel Management
Hello Isacc,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Jenna, Hotel Management
Hello Allan,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.
by A verified traveler from Delray beach
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Jenna, Hotel Management
Hello Juan,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.
by A verified traveler
Posted 14 May 2024
SERVICE WAS OUTstanding
Comment from Hotel Management
14 May 2024 by Jenna, Hotel Management
Hello Linda,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.
by A verified traveler from LEXINGTON
Posted 13 May 2024
We had no air conditioning and was told it would be 2 hours was 26 hours. I was told by hotel they were adjusting bill to remove hotel charges and sent me final bill only removing 30 dollars misrepresented. Contacted Expedia yesterday and said would e mail today have heard nothing
Comment from Hotel Management
14 May 2024 by Jenna, Hotel Management
Hello Kenneth,Thank you for taking out the time to write us a review. I sincerely apologize for the inconvenience you experienced during your stay with us. At Hilton Naples, we strive to provide exceptional service to our guests, and we deeply regret that we did not meet your expectations. We hope you will consider staying with us in the future.
by A verified traveler
Posted 13 May 2024
The water pressure in the shower wasn’t great. The AC broke and it was very hot the last few days. I would like a credit back on my credit card as it was very uncomfortable during those days.
Comment from Hotel Management
13 May 2024 by Jenna, Hotel Management
Hello John,Thank you for taking out the time to write us a review. I sincerely apologize for the inconvenience you experienced during your stay with us. At Hilton Naples, we strive to provide exceptional service to our guests, and we deeply regret that we did not meet your expectations. We hope you will consider staying with us in the future.
by A verified traveler
Posted 13 May 2024
It was terrible, I do not recommend it. there was not AC, it was broken the whole night in the whole hotel and the man from the front desk was very disrespectful he even yelled at us when we asked what was going on. The worst hotel ever.
Comment from Hotel Management
13 May 2024 by Jenna, Hotel Management
Hello Jesus,Thank you for taking out the time to write us a review. I sincerely apologize for the inconvenience you experienced during your stay with us. At Hilton Naples, we strive to provide exceptional service to our guests, and we deeply regret that we did not meet your expectations. We hope you will consider staying with us in the future.
by A verified traveler from Miami
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Jenna, Hotel Management
Hello Mario,Thank you for taking out the time to write us a review. I'm glad you enjoyed your overall stay with us. We hope to see you again in the future.
by A verified traveler
Posted 12 May 2024
The front desk staff was not friendly at out arrival. There was no cable and the AC was mot working properly the onlygood thing was the place was clean and well kept. The did not provide shuttle to the beach after the sunset or to the 5th avenue like in other hotels that we stayed at. Overall it was not a pleasant stay.
Comment from Hotel Management
13 May 2024 by Jenna, Hotel Management
Hello Daina,Thank you for taking out the time to write us a review. I sincerely apologize for the inconvenience you experienced during your stay with us. At Hilton Naples, we strive to provide exceptional service to our guests, and we deeply regret that we did not meet your expectations. We hope you will consider staying with us in the future.
