Ratings based on 487 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
by A verified traveler from Moraga
Posted 28 May 2024
by A verified traveler
Posted 29 Apr 2024
Most dining is closed in the day. Also the adult pool has children. There is año strict policy. Also some staff were very rude and had no hospitality.
Comment from Hotel Management
29 Apr 2024 by Joe Leinacker, Hotel Management
Thank you for sharing your feedback regarding your recent experience at our resort. We sincerely apologize for any inconvenience you encountered during your stay.Regarding the dining options, we regret that our current operational hours did not meet your expectations. We continuously strive to provide a variety of dining options for our guests, and we will certainly take your comments into consideration as we evaluate our offerings.We understand the importance of maintaining a peaceful atmosphere at our adult pool, and we apologize for any disruption caused by the presence of children. We will review our policies and procedures to ensure they are being enforced consistently.Furthermore, it deeply concerns us to hear that some members of our staff did not uphold our standards of hospitality. We pride ourselves on delivering exceptional service, and we will address this matter with our team to ensure that all guests are treated with the respect and professionalism they deserve.Your feedback is invaluable to us as we work to improve our guest experience, and we sincerely appreciate you bringing these issues to our attention. Once again, we apologize for any shortcomings you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service and hospitality for which we are known.
by A verified traveler from Vancouver
Posted 28 Apr 2024
Comment from Hotel Management
11 May 2024 by Guest Services, Hotel Management
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. We hope to welcome you back again soon for another wonderful stay at The Meritage Resort and Spa.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Joe Leinacker, Hotel Management
Thank you for taking the time to provide feedback about your recent experience at The Meritage Resort and Spa. We are truly sorry to hear that your stay did not meet your expectations and that you rated us with only one star.Your satisfaction is of the utmost importance to us, and we would like to extend our sincerest apologies for any shortcomings you may have encountered during your visit. We are committed to providing exceptional service to all our guests, and we regret that we fell short of delivering that to you.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 7 Apr 2024
We chose to pay at property and when we checked in we asked them to change the charge card on file. Which was easy. However on the morning of check out not only did they charge the card I had used to reserve the hotel when originally booked, but they also charged the card we gave them at check in. When we tried to resolve it at the front desk we were told they could not see the double charge and that because we booked through a third party. We explained that we did not “pay” through the third party (Expedia) that we asked them to charge a specific card which they did as well as the card on file with Expedia. I am not happy at all and will never book through a third party again. Now I have to wait to see what happens on my bank’s end as my account is negative AND I have prearranged payments hitting my account making it even more negative. I am very upset and frustrated!!!
Comment from Hotel Management
8 Apr 2024 by WAEL GHARIB , Hotel Management
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We hope you will give us another chance in the future. We hope you give us another chance soon so we can share an even more positive experience.
by A verified traveler
Posted 7 Apr 2024
Very comfortable stay
Comment from Hotel Management
8 Apr 2024 by WAEL GHARIB, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Amy, Hotel Management
Thank you, Carmen! We look forward to seeing you again soon!
by A verified traveler from Miami
Posted 3 Mar 2024
Everything fine
Comment from Hotel Management
4 Mar 2024 by WAEL GHARIB, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.
by A verified traveler
Posted 1 Mar 2024
Very nice property. Pool size was great and loved the space in the room and that it had a kitchen was a big bonus. Bathroo. Was my favorite part.
Comment from Hotel Management
29 Apr 2024 by Joe Leinacker, Hotel Management
Thank you for taking the time to share your experience at our resort. We're delighted to hear that you enjoyed your stay and that you found our property to be very nice.It's wonderful to hear that you appreciated the size of our pool and the spaciousness of your room, especially the added bonus of having a kitchen. We strive to provide our guests with comfortable and convenient accommodations, and we're thrilled that you found the amenities to your liking.We're especially pleased to hear that the bathroom was your favorite part of your stay. Ensuring our guests' comfort and satisfaction is our top priority, and we're glad that our attention to detail in the bathroom contributed to your overall enjoyment of your time with us.We sincerely appreciate your kind words and your decision to stay with us. We look forward to welcoming you back to our property in the future.
