Ratings based on 721 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear CatherineOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 6 Jun 2024
Always clean
Comment from Hotel Management
7 Jun 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear JamesOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 5 Jun 2024
Very convenient to the airport. I was greeted at the airport by a friendly driver, and my entire stay was perfect. Every staff member was friendly and helpful. I wanted a quiet and relaxing place to stay for a few days. The room was spacious, the food was great, and I would highly recommend.
Comment from Hotel Management
6 Jun 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear JanetOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 2 Jun 2024
The hotel es really beautiful and the facilities are great. The pool area is beautiful and the view as well.
The only thing is that there is nothing in the sorounding so you are forced to eat there. Besides that is a prefect choice.
Comment from Hotel Management
3 Jun 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear DiegoOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 30 May 2024
Great place to stay in Nairobi. I'll stay there again!
Comment from Hotel Management
31 May 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear Henry On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 23 May 2024
From the moment I made the reservation it went smoothly. I was particularly impressed by the prompt responses of the hotel staff… they were very kind and reassured me. Thank you very much. We’ll be back.
Comment from Hotel Management
24 May 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear MargaretOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler from The Woodlands
Posted 21 May 2024
Great value
Comment from Hotel Management
22 May 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear LarryOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
6 Jun 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear Caroline On behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 13 May 2024
Great client service
Comment from Hotel Management
15 May 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear SandraOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
by A verified traveler
Posted 4 May 2024
Arrived in the rain and dark so not seen the property outside but inside lovely and great care taken to make us feel welcome
Comment from Hotel Management
7 May 2024 by Natasha Mwangi HOTEL MANAGER, Hotel Management
Dear SandraOn behalf of the entire hotel team, I want to thank you for sharing about your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,
