Ratings based on 92 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Jun 2020 on Orbitz
5 out of 5
by A verified traveler from Laguna

Posted 9 Mar 2020
Hotel was very clean & has very courteous staff. Good food too!
Comment from Hotel Management
9 Mar 2020 by Joanne, Hotel Management
Dear Ms. Martha, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Take care!
5 out of 5
by A verified traveler

Posted 24 Jan 2020
Strong water pressure in the bathroom.
Comment from Hotel Management
31 Jan 2020 by Joanne, Hotel Management
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our housekeeping staff to ensure this won’t happen again. Best regards!
4 out of 5
by A verified traveler

pricey

Posted 8 Jan 2020 on Hotels
The hotel prices is too expensive. You can can a better hotel at a lesser price.
Comment from Hotel Management
8 Jan 2020 by Jorgina Galvo, Hotel Management
Dear Ms. Charito, Thank you for taking the time to write your review, your comments are very much valued. Our commitment to our guest will continue, and will surely improve more in any aspect. We look forward to seeing you on your next visit. Best Regards!
5 out of 5
by A verified traveler

Posted 8 Jan 2020 on Orbitz
Comment from Hotel Management
17 Jan 2020 by Joanne, Hotel Management
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.
3 out of 5
by A verified traveler

Posted 22 Nov 2019 on Hotels
Comment from Hotel Management
4 Jan 2020 by Joanne, Hotel Management
Dear Mr. Brandon, Good day! Thank you for your rating. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more. We look forward to seeing you on your next visit. Best Regards!
5 out of 5
by A verified traveler

Posted 6 Oct 2019
Comment from Hotel Management
9 Oct 2019 by Joanne, Hotel Management
Dear Ma'am/Sir, Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
5 out of 5
by A verified traveler

Posted 18 Sep 2019
NEARBY CHURCH
Comment from Hotel Management
22 Sep 2019 by Joanne, Hotel Management
Dear Ma'am/Sir, Good day. Thank you for your review and choosing our hotel. I'm glad you enjoyed your experience at our downtown location. Looking forward to seeing you again soon. Thank you.
4 out of 5
by A verified traveler

Posted 12 Sep 2019 on Hotels
Comment from Hotel Management
14 Sep 2019 by Joanne, Hotel Management
Dear Ma'am/Sir, Good day. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.
5 out of 5
by A verified traveler

Posted 5 Sep 2019 on Hotels
Aircon was noisy
Comment from Hotel Management
6 Sep 2019 by Joanne, Hotel Management
Dear Ms. Minerva, Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our concerned staff to ensure this won’t happen again. Thank you.
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