Ratings based on 99 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
This is a very affordable hotel. The rooms are nice and clean. The staff is very helpful. Even though their system didn't have my reservation from Expedia they worked with me and found the reservation after a while. The first room I stayed in had a wonderful hot shower. The second room the hot water was very hard to get to work and would cut off randomly. The AC in the first room worked wonderfully but the second room the AC unit was old and tired. It did cool down the room eventually but it really needs to be retired and replaced. The shower area and bathroom was absolutely wonderful. However the second room the shower divider leaked and I would always have a pool of water on the floor of the main bathroom area after a shower.
One tip I can give. The big rain shower heads are nice however they clog with hard water and minerals. You really need to clean these for them to function correctly. Both the first room and the second room had shower heads that didn't function correctly due to some of the holes being clogged.
The free breakfast was a bit disappointing but it was free and it was food. I really wish they would give you a bigger cup of coffee.
The free airport shuttle is awesome. This makes the hotel worth it if nothing else.
Also this hotel's location makes it well worth it. You are within walking distance of the 2 malls. Lots of street vendors and tricycles are always waiting to take you to further destinations at a good rate.
Comment from Hotel Management
15 Feb 2024 by CBD Plaza Hotel Management, Hotel Management
Dear Guest. Thank you for taking the time to review your stay with us. Do checkout our Facebook pages for promos that you might be interested in.Looking forward to seeing you again soon.
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
29 Dec 2023 by CBD Plaza Hotel Management, Hotel Management
Your review is very important to us. Thank you and God Bless.
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
29 Dec 2023 by CBD Plaza Hotel Management, Hotel Management
Your review is very important to us. Thank you and God Bless.
by A verified traveler
Posted 22 Dec 2023
Comment from Hotel Management
23 Dec 2023 by CBD Plaza Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. We appreciate your valuable input and hope to have the opportunity to make it right on your next visit.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
23 Dec 2023 by CBD Plaza Hotel Management, Hotel Management
Thank you so much for your positive review.We look forward to welcoming you back for another fantastic experience.
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
5 Dec 2023 by CBD Plaza Hotel Management, Hotel Management
Thank you for the review.
by A verified traveler
Recommended for no frills traveler
Posted 1 Oct 2023 on HotelsWe had a comfortable stay at the hotel. The hotel and room are clean, the staff is nice and courteous and the breakfast is good. The location is perfect for bus travelers like us since it's right across the Bicol Central Terminal.
Comment from Hotel Management
2 Oct 2023 by CBD Plaza Hotel Managemen, Hotel Management
Thank you so much for your good feedback and review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Nice place to stay
Posted 25 Sep 2023 on HotelsIts my first time to visit Naga and its nice to be at a hotel near to malls and bus terminals. I like everything except for late check in time which is 3pm and no free drinking water.
Comment from Hotel Management
26 Sep 2023 by CBD Plaza Hotel, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed your stay with us. Thank you.
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by CBD Plaza Hotel Management, Hotel Management
Thank you so much for taking the time to review your stay with us.We're looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 24 Sep 2023 on Hotels
Very good
Comment from Hotel Management
26 Sep 2023 by CBD Plaza Hotel, Hotel Management
We appreciate your feedback and are delighted to know you enjoyed your stay with us. Thank you.
