Ratings based on 38 Verified Reviews
3.0 Room cleanliness
3.8 Service & staff
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
The property was clean. The surrounding area was bad. Our room was flooded with the smell of weed every night coming through the vents. We had to put pillows over all the registers.i tried to book a different hotel but there is a music festival going on so no luck. The employee on duty acted like it was no big deal that our eyes were watering and had to leave the door open to air out the room during the day.
by A verified traveler
Posted 3 Jun 2024
The front desk clerk was amazing
by A verified traveler
Posted 2 Jun 2024
Horrible the displays on the website are all lies
by A verified traveler
Posted 2 Jun 2024
Never received my money back on deposit I paid $100 at check in
by A verified traveler
Posted 1 Jun 2024
I loved the set up of the location with the pool and lazy river in the center of the hotel. The downfall was no breakfast.
by A verified traveler
Posted 31 May 2024
This is my second time trying to write this as Expedia crashed the first time I did.
I’ll try to make it as short as I can but just to note to the readers, my partner and I are frequent travelers.
To start, I had called maybe the last two hours prior to arrival. They said that If I try to check in early they will charge me an extra $60 bucks which I was taken aback as i’ve never had any other hotel charge us for wanting to check in early. We either get told okay or was told that they would text me in an hour or two as they are still preparing rooms.
We roll in the vicinity about 30 minutes before check in time after being exhausted and I asked if I would still get charged for checking in early and she said no, so i went ahead and lined up. The line was started to accumulate. The front desk is tiny and there was nothing but one person to check everyone in along with answering the phone calls.
Parking was horrible. Meant for only compact cars but literally everyone they checked in had nowhere else to park and pretty much had an SUV or Truck!
Now, the MOMENT I had entered the room the smell emitted from the bathroom was nothing short of horrendous. I turned the faucet on and green gunk came out from the actual drain. it was DISGUSTING to say the least especially, since we’re staying at a “beach town”. I had to use my cologne and buy actual room spray.
The next day, my partner went up to front desk to ask for more towels and toilet paper along with the request of room
Comment from Hotel Management
1 Jun 2024 by The Sandbar Hotel, Hotel Management
Dear Treanna, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We appreciate your patience and understanding regarding the check-in process, and we're glad we were able to accommodate your early check-in request without additional charges as you checked in before 4PM. Parking is compact only for the middle section, but SUV and trucks are available for parking spots.Please know that this is not the standard we strive to maintain. Your comments about the bathroom cleanliness and the unpleasant smell are concerning, and we have immediately addressed these issues with our housekeeping team to ensure they are resolved.We also apologize for any delays at the front desk and appreciate your understanding regarding the busy check-in time during Memorial Day weekend. We are continuously working to improve our service efficiency, especially during peak hours.Your feedback is invaluable as it helps us improve our services and ensure a better experience for our guests in the future. We hope you will give us another chance to provide you with the exceptional stay you deserve.
by A verified traveler
Posted 31 May 2024
The property was walking distance to a Wal-Mart market center
by A verified traveler
Posted 31 May 2024
Loved having a kitchenette in the room and the balcony was amazing!!! Those views were priceless. Comfortable beds! Great location
by A verified traveler
Posted 30 May 2024
Beautiful view room
by A verified traveler
Posted 29 May 2024
Light fixtures and telephone did not work. I called the front desk several times for maintenance but no one came. I have pictures of the room being dirty upon check in. I couldn’t even sleep because it was dirty. Pet hair everywhere as well.
