Ratings based on 1,158 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Loved the view of the ocean and closeness for CCMF. Rooms needed to be cleaned a little better.
Comment from Hotel Management
10 Jun 2024 by Sandcastle Team, Hotel Management
Neil. Thank you so much for your feedback, it was most appreciated.
by A verified traveler
Posted 9 Jun 2024
Close to local attractions
Comment from Hotel Management
10 Jun 2024 by Sandcastle Team, Hotel Management
Sara, Thank you so much for your feedback, it was appreciated.
by A verified traveler
Posted 8 Jun 2024
Oceanfront
Comment from Hotel Management
10 Jun 2024 by Sandcastle Team, Hotel Management
Thank you so much for your feedback, it was appreciated.
by A verified traveler
Posted 6 Jun 2024
The pool area was nice
Comment from Hotel Management
7 Jun 2024 by Sandcastle Team, Hotel Management
Thank you for you feedback.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Sandcastle Team, Hotel Management
Shell, Thank you for you feedback.
by A verified traveler
Posted 5 Jun 2024
Beds were comfy, staff is awesome and friendly. The only concern i had was the shower head. It would be nice if they upgraded to one that you can pull off and use by hand to get all the sand out of the nooks and crannies.
Comment from Hotel Management
6 Jun 2024 by Sandcastle Team, Hotel Management
Shell, it was a pleasure hosting you, and we do hope to have you again, your feed back was highly appreciated.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Sandcastle Team, Hotel Management
John, Thank you for your feedback.
by A verified traveler
Posted 28 May 2024
Room condition was terrible. All furniture on room was with scratches and broken. Property as well as room small bad. Carpet is old and broken and small bad.
I stop by front desk to let them know the room condition and change the room, but they said they don't have any room to switch. I asked for manager and they said manager will call me back next day, its been week and never received call back. High room prince and charge for resort fee as well. Not worth at all.
Comment from Hotel Management
4 Jun 2024 by Sandcastle Team, Hotel Management
Urvashi, Thank you for your feedback, it was highly appreciated.
by A verified traveler
Posted 28 May 2024
This place is falsely advertised. Pictures are fake. Do your self a favor and spend the extra money to stay at a nicer hotel. The hallways smelled terrible. Building is extremely outdated. Room are dirty. Stains all over the rug in the rooms and hallways. The bathroom smelled horrendous. I can’t even explain the smell. We booked this hotel for 2 nights but we couldn’t stand to stay the second night we had to check out and get another hotel for the night. Do not come here. Only pro to this stay was beach view and location to local shops and restaurants.
Comment from Hotel Management
28 May 2024 by Sandcastle Team, Hotel Management
Rachel, Your Feedback is highly appreciated, we truly do apologize for the inconvenience that you experience while staying with us.
by A verified traveler
Posted 27 May 2024
There was mold and mildew in the room.
Comment from Hotel Management
28 May 2024 by Sandcastle Team, Hotel Management
Kesha, Your Feedback is highly appreciated, we truly do apologize for the inconvenience that you experience while staying with us.
