Ratings based on 987 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
The rooms were fine but the hallways were dirty. When they said dog friendly they must have ment Snoop Dog. The stairwells reeked of weed. Over all it was good and a short walk to the beach.
Comment from Hotel Management
1 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey John,It's saddening to hear your recent experience at the Red Roof Inn Myrtle Beach Hotel - Market Common did not meet your expectations due to the indicated unclean hallway, along with other highlighted concerns. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Xao RediResponse Specialist, Hotel Management
I appreciate the time that you took to share your sentiments with us, Robert. Our team at the Red Roof Inn Myrtle Beach Hotel - Market Common appreciated your 4/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, Ron. Our staff at the Red Roof Inn Myrtle Beach Hotel - Market Common was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 May 2024
It's nice and roomy and works great for the family
Comment from Hotel Management
31 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Brandon,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Myrtle Beach Hotel - Market Common. It's wonderful to see you and your family had a great stay in our nice and spacious rooms. Red Roof always enjoy hearing about the positive experiences our guests had at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 29 May 2024
Bed was comfortable, but the air conditioner was so loud my daughter had a hard time sleeping, and the hair dryer did not work.
Comment from Hotel Management
30 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Tiffany. The team at the Red Roof Inn Myrtle Beach Hotel - Market Common was pleased to know that you were fond of our comfortable beds. However, you made mention of the loud air conditioner and the faulty hair dryer. As such, your sentiments have been shared with the property and their management team.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
Staff were friendly. Property outside is disappointing. Very old and dated. Inside rooms are also in need of an update. Elevator did not work. AC in room was very noisy. Stains on floor. Bed was fine. Bathroom was clean.
Comment from Hotel Management
30 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Edward. The team at the Red Roof Inn Myrtle Beach Hotel - Market Common was pleased to know that you were fond of our friendly staff and the clean bathrooms. However, you made mention of the property needing to be updated and that the A/C unit was noisy. In regard to the faulty elevator, your feedback has been shared with the property.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 May 2024
Good
Comment from Hotel Management
30 May 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 4/5 rating with us, Andrew. Our staff at the Red Roof Inn Myrtle Beach Hotel - Market Common was especially delighted to know that we earned this following your stay. We aim to deliver a good experience to all of our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Heidy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Myrtle Beach Hotel - Market Common and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Zero towels in the room, must go to front desk and ask for towels to shower…. A/c unit did not keep room cool when it was 85 outside, hallways and elevator dirty and hot, back elevator out so must walk a long way to front when room is in the back, bed not comfortable it was hard, the great thing is staff was very nice
Comment from Hotel Management
28 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Erin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Myrtle Beach Hotel - Market Common. It's great to hear that you were pleased with the service our staff extended, however, you indicated that you were unsatisfied with your stay due to the issues you had with our A\C, unclean conditions, limited towels, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 27 May 2024
Ok
Comment from Hotel Management
28 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hello linh,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Myrtle Beach Hotel - Market Common. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure total satisfaction.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
