Ratings based on 2,252 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Honestly the best hotel I have ever been and rlly friendly too! Will be going back again
Comment from Hotel Management
30 May 2024 by Shay, Hotel Management
Thank you Kailee for the 5-star rating! We're delighted to hear that you had a fantastic stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services
by A verified traveler
Posted 29 May 2024
Had a beautiful experience
Comment from Hotel Management
29 May 2024 by Princess Evening Manager, Hotel Management
We're overjoyed to receive such a wonderful review from you! Providing excellent service and creating unforgettable experiences for our guests is what we aim for, and it's truly rewarding to see that reflected in your feedback. We can't wait to welcome you back for another exceptional stay!
by A verified traveler
Posted 29 May 2024
we liked the availability for the maintained Grass and seating at the ocean front area for use. we did not like the loud motorcycles with loud blasting speakers (apparent bike rally to begin).
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Princess Evening Manager, Hotel Management
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!
by A verified traveler
Posted 28 May 2024
Bad breakfast, dirty apartment.
Comment from Hotel Management
28 May 2024 by Shay, Hotel Management
Thank you Jessyca for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Shay, Hotel Management
Thank you Alondra for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services
by A verified traveler
Posted 27 May 2024
Great pools and hot tubs, lazy river and ping pong table were well loved by the kids and the DJ made every day so much fun
Comment from Hotel Management
28 May 2024 by Shay, Hotel Management
Thank you Rebecca for the 5-star rating! We're glad you enjoyed the amenities and the DJ. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services
by A verified traveler
Posted 26 May 2024
All the pools... access to the ocean...how close it is to the boardwalk
Comment from Hotel Management
27 May 2024 by Shay, Hotel Management
Hello Roxanne,Thank you for the 5-star rating! We're glad you enjoyed the ocean view, and all of the amenities our resort had to offer. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services
by A verified traveler
Posted 26 May 2024
We really enjoyed the lawn seating with umbrellas. There were tons of options to cool off. The hot tubs were also nice in the evening. Conveniently located near shops & dining. Recommend offering pool towels for use.
Comment from Hotel Management
27 May 2024 by Shay, Hotel Management
Hello Becky Ann,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services
by A verified traveler
Posted 26 May 2024
I like its proximity to shopping areas, the broad walk, and the beach. I will definitely book this hotel again.
Comment from Hotel Management
27 May 2024 by Shay, Hotel Management
Hello Joyce,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services
