Ratings based on 1,225 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
It was all good!
by A verified traveler
Posted 4 Jun 2024
There’s a lot of updating happening, and the hotel is going to be gorgeous when it’s done.
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Very nice and clean property
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 2 Jun 2024
No estuvo mal pero tuvimos una experiencia no muy buena, habia mucho olor a marihuana en las habitaciones y hasta un condon usado amanecio en el balcon, las instalaciones estan deterioradas, los utensilios de cocina tienen olor a chiripas
by A verified traveler
Posted 28 May 2024
Very nice place, worth the money
Comment from Hotel Management
30 May 2024 by Spencer M., Hotel Management
We appreciate your feedback and for picking Captains Quarters. We are genuinely happy that your time here was positive.
by A verified traveler
Posted 28 May 2024
Bar was nice and the pool at the property was good. the Hula fire dance was also pretty good. However, food choices not very good, couldnt charge my room for drinks, no room service and the hotel was being painted, renovated so it was dirty. Also, being a holiday weekend and bike week the hotel and front desk was complete chaos the entire weekend.
Comment from Hotel Management
30 May 2024 by Spencer M., Hotel Management
We are glad that you all enjoyed the amenities and Hula show. We'd like to apologize for the experience you had with us. We will use your feedback to improve our guest experience in the future.
by A verified traveler
Posted 28 May 2024
i made reservation through Expedia and reserved Oceanfront room, when we checked in we were not given a Oceanfront like I reserved, they actually told that Expedia couldn't book Oceanfront rooms, and there was nothing could be done. We were given a Oceanview, this was out honeymoon, and it was ruined. I asked maid for some clean towels and coffee, I couldn't get them had to call front office, then found out our phone didn't work. Also the TV was very blurry and had lines going through it, horrible picture. The control panel in elevators didn't have all of the screws securing it in so they moved easily, tried using the stairs and they smelled like urine. VERY DISAPPOINTING STAY
Comment from Hotel Management
30 May 2024 by Spencer M., Hotel Management
Dannielle, we want to say that we apologize for the experience you had while you were staying with us. Our aim is always to provide the best vacation experience ever for our guests and your experience certainly kept us from being able to do that. Thank you very much for taking the time to fill out our survey.
