Ratings based on 241 Verified Reviews

4.2 out of 5
91% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 16 Mar 2024
Really nice Ski in ski out hotel.
5 out of 5
by A verified traveler

Posted 4 Mar 2024
Excellent location for skiing at the resort. The food was good, and the Onsen was excellent. I thoroughly enjoyed my stay.
5 out of 5
by A verified traveler from Miami

Posted 29 Feb 2024
Epic
5 out of 5
by A verified traveler

Posted 21 Feb 2024
Perfect for a family ski vacation, excellent ski school, surrounding area has many good restaurants
4 out of 5
by A verified traveler

Posted 20 Feb 2024
All inclusive resort
5 out of 5
by A verified traveler

Posted 17 Feb 2024
Lovely resort with very comfortable beds and pillows. Very fresh varied food. Highly recommend
5 out of 5
by A verified traveler

Great enjoyable stay

Posted 14 Feb 2024 on Hotels
Our second time after 5 years and it’s still as well maintained. We stayed on the lodge/ club side and enjoyed the views from our room. The bar is a favorite, and Japanese restaurant as well. Can skip breakfast if not a big eater- bakery seemed nice. Didn’t enjoy the Korean restaurant as much. Skiing was great! We were lucky to get one day of powder! Ask for Kim in ski school.
4 out of 5
by A verified traveler

Posted 12 Feb 2024
This property has everything you need for an enjoyable time, especially skiing and soaking in the onsen. The downside is not being able to explore outside the area freely as we were dependent on the hotel’s bus schedule the ride takes 30min to the train station. We also had difficulty communicating with some of the hotel staff, even though we spoke Japanese fluently! We understand their need to wear masks (sort of) but many times we just wished they spoke more clearly. All in all, we had a memorable time at Arai.
3 out of 5
by A verified traveler

Not impressed

Posted 31 Jan 2024 on Hotels
Check in was a lengthy process. We found that they could not seem to locate our bags and ski equipment that we sent ahead. They seemed disorganized and confused. Other guests in the lounge areas, dining room and onsen were very loud. Overall not very relaxing. The skiing was not great, as it was so warm, the conditions were bad. The food in the breakfast bugfet was good, but the non Japanese items on the dinner menu were not executed very well. Fairly tasteless yoshoku choices.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Jan 2024
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