Ratings based on 235 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Chris,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Muscle Shoals is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 May 2024
Staff was totally rude. We open the door to our room and it was DIRTY! It smelled & when i told the staff they said that was not true! I told them “you can check the room yourself” & asked for another room. & they did not want to, stated they had no rooms & waiting on other reservations. I told them well i will need a refund because i did not pay for a dirty smelling room im pregnant and cannot be around this. He stated it was my problem because they are a “non smoking facility” Even though i kept insisting on them to check the room and notice it themselves
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Sheila, We are truly sorry to hear about your experience at the hotel. As a non-smoking facility, we maintain high cleanliness standards. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Thank you for sharing your feedback with us.
by A verified traveler
Posted 5 May 2024
Nice and clean place to stay.
Comment from Hotel Management
6 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice and clean area. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Mar 2024
It was nice
Comment from Hotel Management
16 Mar 2024 by Manager, Hotel Management
Hello Lewis,We're delighted to hear that you had a pleasant stay with us. Should you have any further feedback or comments, please feel free to reach out.
by A verified traveler
Posted 7 Mar 2024
Its ok
Comment from Hotel Management
9 Mar 2024 by Manager, Hotel Management
Hello Lewis,We appreciate your feedback and will share it with our team for further improvements. Your satisfaction is important to us. Thank you for choosing to stay with us.
by A verified traveler
Posted 19 Feb 2024
Ki
Comment from Hotel Management
20 Feb 2024 by Manager, Hotel Management
Hello LaTosha,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.
by A verified traveler
Great room for the price
Posted 18 Feb 2024 on HotelsEverything was great except the floor hadn’t been swept or vaccinated
Comment from Hotel Management
19 Feb 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Debbie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Muscle Shoals. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our everything being great. You indicated that you were unsatisfied with unclean floor. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely,Chirell RediResponse Specialist
by A verified traveler from Mangaf
Posted 7 Feb 2024
It was fine. Wish the coffee station was better equipped and wish there was a hair dryer.
Comment from Hotel Management
8 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Mohammed,Thank you for your comments of your recent stay at our Red Roof Inn Muscle Shoals. We are pleased to see your 3/5 score, however, you've indicated that you were displeased with the coffee station and that there was no hairdryer. We understand how an absence of these amenities may have negatively impacted your experience. Thank you for making us aware. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with a better stay.Best wishes,Red Roof Management
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Katrina,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management
