Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Did not have coffee available
by A verified traveler
Posted 15 Jun 2024
Needed a hotel not too far from the stadium. Excellent across the board. Will definitely be back
Comment from Hotel Management
17 Jun 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Christopher,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 28 May 2024
We visited Munich for a holiday but also to see the 2 Metallica shows. The hotel was ideally situated as the underground was literally around the corner (we got to Marienplatz in 10 minutes, which was great as there were no restaurants in the immediate vicinity) and the gig venue was only 1 stop away. The receptionists were very helpful and friendly. The only thing that let it down slightly for us was the very limited menu in the restaurant and the waiting staff weren't the cheeriest - especially at breakfast time. However, I would definitely stay here again.
Comment from Hotel Management
30 May 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Nicola,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 27 May 2024
All the hotel parking was taken by concert goers (the hotel is a 20 minute walk to a stadium), which is where I had to pay to park. The staff said there’s nothing they can do about the parking. I would suggest removing “free onsite parking at hotel” from the website. It should be for hotel guests only.
The drinks were good. The food was terrible. The staff was kind enough. The room was adequate. But really, the parking issue was the main reason for this poor review.
Comment from Hotel Management
28 May 2024 by Leonardo Royal München , Hotel Management
Good evening William, We would like to thank you for choosing to stay with us and for taking the time to give us your feedback. Regarding the parking we are dearly sorry it was full at that moment. We can plan ourselves better for the next time. We shall look into all the aspects you have mentioned and act accordingly. We hope to have you with us again. With kind regards, The Leonardo Royal Team
by A verified traveler
Posted 27 May 2024
Tailored to a concert we attended close by. Made our weekend feel more special
Comment from Hotel Management
28 May 2024 by Leonardo Royal München , Hotel Management
Good evening Karen, We would like to thank you for choosing to stay with us and for taking the time to give us your feedback. In case there is something we can improve, please let us know. We look forward to having you with us again. With kind regards, The Leonardo Royal Team
by A verified traveler from Parma
Posted 27 May 2024
Comment from Hotel Management
17 Jun 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Hello Jason, thank you for being our guest and for your rating here. We are pleased to see your assessments and if there are indications of improvements, we would be very grateful to know them. Here we depend on the specific feedback from our guests. Please visit us still again in the future, we look forward to welcome you.Best regards – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 23 May 2024
Loved the small things like a wireless charger on the nightstand. Online checkin, the tablet to help with anything you need. The toom was clean and comfortable. The subway is right across the street so easy to get everywhere.
Comment from Hotel Management
24 May 2024 by The Leonardo Royal Team , Hotel Management
Good Morning Jill, We would like to thank you for both taking the time to give us feedback and staying with us. We look to improve our services even better. We look forward to your next stay with us. Kind regards, The Leonardo Royal Team
by A verified traveler
Posted 22 May 2024
Nice hotel very quiet at night great for sleeping 😴
Comment from Hotel Management
23 May 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Dear Thomas,thank you very much for your visit and your feedback here for us.We are pleased to read that you were satisfied with our overall performance and we hope we can welcome you again in the future.Best regards - Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
21 May 2024 by Ulrike Bödcher/ Reputation Manager, Hotel Management
Hallo Peter,herzlichen Dank für Ihren Besuch und wir freuen uns über Ihre Bewertungen an dieser Stelle. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Herzliche Grüße – Ulrike Bödcher/ Reputation Manager
by A verified traveler
Posted 12 May 2024
Friendly staff, quiet room, comfortable room, there is a playground for the kids nearby, big park, U-bahn 5 minutes from the hotel. But the door to the bathroom was from the glass and very heavy, we couldn't even close it properly. The room was very clean and I've found some hairs in the bathroom and on the bed.
Comment from Hotel Management
12 May 2024 by Leonardo Royal München , Hotel Management
Good Evening Yuliya, I would like to thank you for taking the time to give us some feedback. We will improve the points you mentioned above. When your staying with us the next time, we will ensure an exceptional experience. Have a nice week ahead. Kind regards, The Leonardo Team.
