Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Located in a great area for shopping, walkable distance to Munich landmarks and plenty of public transport options. The door people and room service staff were lovely.
For such an expensive hotel I found the service at reception very underwhelming. The lighting in the room, especially bathroom for doing makeup etc was terrible. The shower was also horrible.
Comment from Hotel Management
27 May 2024 by Hotel Vier Jahreszeiten Kempinski München, Hotel Management
Dear Melissa, Greetings from the Hotel Vier Jahreszeiten Kempinski Munich.Thank you for sharing your recent experience with us here on Expedia. We are delighted to hear that you enjoyed your stay overall and had a good time.Unfortunately, we were not able to meet all of your expectations and we would like to apologise for any inconvenience this may have caused you.Please do not hesitate to contact one of our managers during your stay if you are not satisfied with any service or product you receive. We would have loved the opportunity to show you other categories. With over 165 years of history, we have 305 rooms of various sizes and designs. We are sure we will find something to your liking.We are looking forward to welcoming you back soon to experience the service for which we are renowned.Yours sincerely,Your Management Team
by A verified traveler from Charlotte
Posted 1 May 2024
Very nice hotel overall. A little disappointing that the “view” out of the windows was an inner rooftop area of blank walls. Also, small things such as a cheap coffee maker in the room and no shower lotion soap, just bar soap. The buffet breakfast was excellent and the lobby is very nice.
Comment from Hotel Management
3 May 2024 by Hotel Vier Jahreszeiten Kempinski München, Hotel Management
Dear DavidThank you so much for taking the time to share your experience with us.It is wonderful to hear that overall you enjoyed your stay with us and had a good time. We will share your kind words about our lavish Breakfast buffet with the entire team.Unfortunately, we were unable to meet all of your expectations and I would like to apologise for any inconvenience this may have caused you.If you are not satisfied with any product or service during your stay, please do not hesitate to contact one of our managers. Unfortunately, we were not informed and would have liked to have had the opportunity to clarify the situation on the spot.Regarding the soap, I would like to inform you that we use soap bars for sustainability reasons. They are then recycled and donated to countries such as Africa. This is one of the many points for our Earth Check Gold status certification.Please be assured that I will pass on the points you have raised to the relevant department heads for internal review.Dear David, we cannot undo your experience, but we would be delighted to welcome you back and show you the warm service we are known for.Yours sincerely from Munich, Your Management Team
by A verified traveler
Posted 1 May 2024
Excellent location, service and room
Comment from Hotel Management
3 May 2024 by Hotel Vier Jahreszeiten Kempinski München, Hotel Management
Dear valued Guest Lilian, Greetings from lovely Munich. Thank you so much for your time and the effort to leave a review here with us. We are amazed to read that you enjoyed not only your stay but especially our location, our heartfelt service and the room. Please rest assured, that we will share your Feedback with the entire team. We are looking very much forward to welcoming you back and remain with best regards, your Management Team
by A verified traveler
Posted 26 Apr 2024
Very lovely hotel
Comment from Hotel Management
3 May 2024 by Hotel Vier Jahreszeiten Kempinski München, Hotel Management
Dear Daniel, Warm greetings from Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for your fantastic feedback and the time it took. We are delighted to hear that you had a very pleasant stay and enjoyed our lovely hotel. We are looking very much forward to welcome you again here in Munich and remain with kind regards, Your Management Team
by A verified traveler
Posted 31 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Sebastian Gerstenlauer, Director of Quality, Hotel Management
Dear Christine, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten. I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team
by A verified traveler
Posted 30 Jan 2024
Comment from Hotel Management
22 Mar 2024 by Guest Relations , Hotel Management
Dear Glenn, Warm greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you so much for sharing your fabulous rating here on expedia.com. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten.I will make sure that our entire team will know about your feedback as they deserve the recognition. It is always a great confirmation for our daily work when our guests are looking back with such fond memories. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, Your Management Team
by A verified traveler
5 stars
Posted 30 Jan 2024 on Hotelsas expected from this traditional 5 star hotel
Comment from Hotel Management
1 Feb 2024 by Sebastian Gerstenlauer, Director of Quality, Hotel Management
Dear Christian, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. We are delighted to learn that you had a wonderful stay with us and that you enjoyed your time at the Hotel Vier Jahreszeiten as expected. It is always a great confirmation for our daily passionate work when our guests are looking back with such fond memories. Thank you so much for sharing your fabulous feedback here on Hotels.com. I will make sure that our entire team will know about your high ratings and the nice comment as they deserve the recognition. We hope, once your travel plans will bring you back to Munich, we will be able to accommodate you again. We remain with kind regards, your Management Team
by A verified traveler
Nice but extremely crowded bar areas
Posted 5 Jan 2024 on HotelsWe absolutely love the hotel! The only down side was that so do many other people apparently. The lobby bar was always crowded as well as the hotel bar. Whenever we asked if there was seating, they said we needed to reserve a spot. But there were conflicting answers whenever we tried to request a spot. Others however seemed to come and sit right down without waitstaff assigning spots. Disappointed in the handling of seating. I felt that hotel guests should be given priority.
Comment from Hotel Management
10 Jan 2024 by Sebastian Gerstenlauer, Director of Quality, Hotel Management
Dear Juanita, thank you for taking the time to share your valuable and also constructive feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. Unfortunately we were not able to satisfy you to the fullest. Please accept our sincere apologies for the experienced struggle to be seated in our lobby. This is certainly not the service and procedure you can expect and for which we are famous for. Kindly always feel free to express your concerns to a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
3 Jan 2024 by Sebastian Gerstenlauer, Director of Quality, Hotel Management
Dear Valued Guest, thank you for taking the time to share your valuable feedback regarding your recent stay at Hotel Vier Jahreszeiten Kempinski Munich with us on hotels.com. We are delighted to learn that your visit was an enjoyable one and that you were able to experience the services Kempinski is renowned for. Unfortunately we were not able to satisfy you to the fullest. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. Rest assured that your rating will be shared with our team members accordingly and we all look forward to welcoming you back in the hopefully not too distant future. Yours sincerely, Sebastian Gerstenlauer Director of Quality
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
3 Jan 2024 by Sebastian Gerstenlauer, Director of Quality, Hotel Management
Dear Valued Guest, greetings from the Hotel Vier Jahreszeiten Kempinski Munich. Thank you very much for sharing your impressions with us on expedia.com. We deeply regret to learn that our services did not live up to your expectations. Kindly always feel free to express your concerns to a team member or a manager already during your stay. We would have loved the opportunity to provide you the service you deserve. We hope once your travel plans will bring you back to Munich, we will be able to welcome you again and provide the service you can expect from a Kempinski Hotel. Until then, we remain with warm regards from Munich, Your Management Team
