Ratings based on 963 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Likes: Right in front of Munich Train Station, access to lots of shops, restaurants and near Marien Platz, has a restaurant and bar. Room is bigger than most Europe rooms. Excellent water pressure and shower.
Dislikes: Dirty area as its in front of a train station, hallways are a bit dark, ac not working or weak (good luck in summer) and price is higher than average.
Overall, I think its an ok hotel for the experience. My young adult kids loved the quirkiness of the hotel and thats the vibe of the hotel. Staff btw - is excellent.
by A verified traveler
Posted 11 Jun 2024
Staff are friendly and our room was spacious..we got an x large room. Breakfast was fine.
My main concerns are.....hotel is shabby and room needs updating. Towels are old and bedding is ok but not premium as advertised.
A 3 star hotel
Comment from Hotel Management
12 Jun 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Sanjeev,thank you for taking the time to share your feedback regarding your recent stay at 25hours Hotel The Royal Bavarian. We genuinely appreciate your kind words about our friendly staff and the spaciousness of your room. It is wonderful to hear that you enjoyed the extra-large room.However, we are truly sorry to hear that certain aspects of your stay did not meet your expectations. We take all guest feedback very seriously, as it helps us to continually improve our services and facilities.We apologize that you found the hotel to be shabby and that the room needed updating. We understand the importance of maintaining a fresh and welcoming environment for our guests, and your comments will be addressed with our maintenance and housekeeping teams to ensure improvements are made where necessary.Regarding the towels and bedding, we sincerely regret that they did not meet the premium standard we aim to provide. We are currently in the process of updating our linens to ensure that all our guests enjoy a more luxurious experience.We are committed to providing a high-quality experience for all our guests, and it is disappointing to hear that we did not fully meet your expectations on this occasion. We hope you will give us another opportunity to welcome you back in the future, allowing us the chance to provide you with the exceptional stay you deserve.Thank you once again for your valuable feedback.Warm regards,
by A verified traveler
Posted 10 Jun 2024
It was very dark in the hallways and no glasses provided in the room
Comment from Hotel Management
11 Jun 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Jennifer,thank you for sharing your feedback with us. We appreciate your comments.We apologize for any inconvenience caused by the lighting in the hallways. Creating a comfortable atmosphere is important to us, and we will certainly look into improving the lighting to enhance our guests' experience.Regarding the absence of glasses in the rooms, our concept at 25hours encourages social interaction and gathering in our communal spaces. Therefore, we do not provide glasses in the rooms. However, guests are welcome to request glasses at any time from our reception team. We are always available to ensure that you have everything you need for a comfortable stay.We hope you still enjoyed your time with us, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 2 Jun 2024
Location: 2/5 close to Train station so very convenient but the area is dirty, noisy with lots of homeless people. There are lots of people who sit outside the hotel to smoke. I didn't feel safe in the area as a girl. Lots of restaurant and shopping close by.
Service: 2/5 check in time was at 3pm, we came at 6pm and they said they gave away our room already. The room which I reserve and fully paid for months in advance. What make it worse was the staff was not apologetic at all. I was down graded to a much smaller room. When ask what is the price difference since my original room cost more she said she was not sure.
Room on 1st floor : 1/5 it is clean, tiny, and LOUD. I am a very small girl and I have a hard time moving around in this room. There was no space for luggage at all. Worst is how loud it is through the whole night. I can hear everyone outside while they smoke infront of the hotel. I heard F**k you screaming at 2 am. I hear drunk people screaming at 3 am. The bed was very comfortable but the loud noise outside make it impossible to have a good night sleep. The shower is see through so not a good room for friends and family.
Room on 3rd floor: 4/5 it was clean, quiet and bigger. Only thing is the shower was see through from the bed. Not a good place to book with friends or family unless you are ok with showering nake infront of them. There was no curtains to cover.
Breakfast 5/5: absolutely delicious and staff was wonderful.
Comment from Hotel Management
6 Jun 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Tuyen,thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay.Regarding the location, we understand your concerns. While we strive to provide a safe and comfortable environment within our hotel, we unfortunately do not have control over the surrounding area. However, please be assured that we have a security officer on-site from the afternoon onwards to enhance our guests' safety and peace of mind.We are truly sorry for the inconvenience with your room upon arrival. The reaction of our staff is not reflective of the high standards we aim to maintain. We have already refunded the price difference for the room downgrade directly to your credit card via Expedia, and it should have been processed by now.We appreciate your feedback about the noise levels and room conditions. Your comments are valuable to us as we continuously work to improve our services and facilities. We’re glad to hear you enjoyed your stay in the room on the third floor and found it more suitable.Thank you for highlighting the quality of our breakfast and the wonderful staff. We hope to have the opportunity to welcome you back and provide a much-improved experience.Best regards,
by A verified traveler
Posted 29 May 2024
Excellent location right at the train station and very close to city tour locations Breakfast was very good and they even had American coffee. The room was large and had a walk in shower.
Comment from Hotel Management
29 May 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Reinhard,thank you so much for your wonderful review and kind words about your stay at the 25hours Hotel The Royal Bavarian!We're thrilled that you appreciated our excellent location right at the train station and close to city tour locations. It truly is an ideal spot for exploring Munich.It’s great to know that you enjoyed our breakfast offerings and that the American coffee hit the spot. We're also glad that the large room and walk-in shower added to your comfort.Looking forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 25 May 2024
Close to downtown
Comment from Hotel Management
28 May 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Luis,thank you for taking the time to leave us a review. We are glad to hear that you appreciated our central location close to downtown.We are sorry to learn that we did not fully meet your expectations and would like to understand more about your experience so that we can improve. Your feedback is important to us as it helps us continually enhance our service.We hope to welcome you back in the future and provide you with an even more pleasant stay.Kind regards,
by A verified traveler
Posted 25 May 2024
Well located
Comment from Hotel Management
25 May 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Luis,Thank you for taking the time to review your stay with us. We are glad to hear that you appreciated our central location.However, we regret that we were unable to fully meet your expectations. Your feedback is very important to us, as it helps us continuously improve our services. If you could let us know in more detail where we can improve, we would greatly appreciate it.We hope you will give us another chance in the future to provide you with a completely satisfactory stay.Best regards,
by A verified traveler from Danbury
Posted 23 May 2024
Staff is great - helpful, friendly. Hotel has character- in a very good way. The only thing we did not care for was the way the curtains hung in our room - hard to explain, but draping down from the ceiling over part of the bed. Got in the way a bit. Not all the rooms have this so it can be avoided if it’s not for you. Overall a great stay - highly convenient location.
Comment from Hotel Management
23 May 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Patricia,thank you so much for your kind words about our staff and the unique character of our hotel. We're thrilled to hear that you had an overall great stay and enjoyed our convenient location.We appreciate your feedback about the curtains in your room. We understand that their design might not be to everyone's taste and can sometimes be a bit inconvenient. As you mentioned, not all rooms have this feature, and we're always happy to accommodate preferences wherever possible.Thank you again for your review. We hope to welcome you back soon and provide an even better experience next time.Best regards,
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
12 Jun 2024 by Monique Lehmann Guest Relation Supervisor, Hotel Management
Dear Mike,thank you for taking the time to rate your stay at 25hours Hotel The Royal Bavarian. We appreciate your feedback and are glad to see you had an overall satisfactory experience.However, a rating of three out of five points indicates that there may have been aspects of your stay that did not fully meet your expectations. We would love to hear more about your experience and any specific areas where we can improve.Your insights are invaluable to us as we strive to provide the best possible service to all our guests. Please feel free to reach out to us directly with any additional comments or suggestions you may have.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,
