Ratings based on 564 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
My time at the palace was excellent very Friendly stàff nothing was too much trouble food was great it ŵàs wonderful
Comment from Hotel Management
10 May 2024 by Francois du Toit, Hotel Management
Dear SonhoYour 5/5 rating and review is appreciatedKind regards
by A verified traveler
Posted 2 May 2024
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before
Only drawback is the naughty monkeys roaming around
Comment from Hotel Management
4 May 2024 by Francois du Toit, Hotel Management
Dear ReinetteThank you so much for your review and 5/5 scoreIt will be our pleasure welcoming you back againKind regards
by A verified traveler
Posted 17 Apr 2024
The most beautiful hotel I’ve ever been to
Comment from Hotel Management
17 Apr 2024 by Dee, Hotel Management
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah
by A verified traveler
Posted 3 Apr 2024
Amazing stay
Comment from Hotel Management
9 Apr 2024 by Francois du Toit, Hotel Management
Dear KirstineYour Amazing review is appreciatedKind regards
by A verified traveler
Posted 16 Feb 2024
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
Comment from Hotel Management
24 Feb 2024 by Yanga, Hotel Management
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.
by A verified traveler
Posted 15 Feb 2024 on Hotels
The entire holiday was an unforgettable first class experience from arrival to checkout. We stayed for 9 nights as a family holiday.
Facilities and food were all excellent.
The steaks in the Grill Room were among the best we have ever had.
Staff could not do enough to help and were really friendly.
Would love to come back
Comment from Hotel Management
24 Feb 2024 by Yanga, Hotel Management
Dear Paul,Thank you for sharing your review with us. We appreciate your feedback regarding your experience at the Palace of the Lost City. We will certainly share your feedback with the team.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager
by A verified traveler
Relax in comfort and style.
Posted 14 Jan 2024 on HotelsExcellent service and great food. All staff very friendly and informstive.Will definately call again.
Comment from Hotel Management
28 Jan 2024 by Francois du Toit, Hotel Management
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards
by A verified traveler
Posted 12 Jan 2024
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids.
We did Quad, zip line, safari, pools, spa you name it!!!!
Love this place and will definitely come back!!!
Comment from Hotel Management
28 Jan 2024 by Francois du Toit, Hotel Management
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards
by A verified traveler
Posted 22 Dec 2023 on Hotels
Comment from Hotel Management
28 Jan 2024 by Francois du Toit, Hotel Management
Dear HannaThank you for your ratingKind regards
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
24 Feb 2024 by Yanga, Hotel Management
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager
