Ratings based on 1,015 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Clean, professionnal, French and english speaking. Really great spot.
by A verified traveler
Posted 2 Jun 2024
Parking expensive, other than that it was perfect.
by A verified traveler
Posted 30 May 2024
The hotel staff were very pleasant but often missing from the front desk or valet post which was frustrating. The rooms were clean but in need of some repairs. Great and convenient location, very quiet.
by A verified traveler
Posted 29 May 2024
Very friendly staff, clean and modern. Could have had nexflix or something , tv had limited english shows.
by A verified traveler
Posted 29 May 2024
Loved the location. Rooms are dated but large. Staff were extremely friendly and helpful. Will definitely return.
by A verified traveler
Posted 28 May 2024
The hotel is walkable to old town (about 10 minute walk) and shopping and is surrounded by dining, coffee shops, and other attractions. It’s connected to underground city where we were steps from a great and underrated bagel place, La Fabrique de Bagel. The hotel is very clean. The staff is very friendly, courteous, and professional. We had a quick early check-in.
by A verified traveler
Posted 28 May 2024
Great location- close to old Montreal. Beautiful hotel and great staff
by A verified traveler
Posted 24 May 2024
Great location, friendly staff, walkable, close to old Montreal.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 22 May 2024
Check-in was a nightmare. We had to stand in a long queue for incompetent or untrained staff who kept running for information to the staff at the next wicket. 3 or 4 staff members weren't trained for the job or made bad decisions. When we arrived we registered but had to wait until our room was ready, so we left our baggage with the valet on a lower level who gave us a ticket. We asked the concierge to look after our bags, but he said that it wasn't his job. After we brought our ticket to the desk clerk so she could notify the valet to bring our bags to our room, I noticed that she put it in a drawer and gave us our room keys. I mentioned to one of my travelling companions that she should take a picture of our ticket as we then had no receipt. She did that and we went to our rooms. After waiting an hour, one of our travelling companions, who is 70, went to the valet to find out what happened to our bags. We received a knock on our door and there was our companion with our bags; he had to bring them to our room, as the valet didn't know where our bags were nor where to deliver them. This is unacceptable and gave a bad opinion of the hotel! However, the rest of our stay was excellent. The food was good, the service was good at the restaurant and bar and the rooms were spacious and clean. There was a closet light, however, which had a short and kept going on and off, which could be a fire hazard. Bottom line: I wouldn't stay there again. The design was bad, as one enters from th
