Ratings based on 2,142 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Great for older couples in the Panoramic room.
Comment from Hotel Management
14 Jun 2024 by Émile, Réceptionniste, Hotel Management
Dear Roberto,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Émile, Réceptionniste, Hotel Management
Cher Michel,Nous vous remercions sincèrement pour votre commentaire et sommes ravis de savoir que votre séjour parmi nous à été agréable. Nous espérons avoir l’opportunité de vous accueillir de nouveau très prochainement.Cordialement,
by A verified traveler
Posted 9 Jun 2024
Our room had stains on the couch, spider webs, dusty vents, a malfunctioning shower and bad wifi.
Comment from Hotel Management
10 Jun 2024 by Front Desk Team , Hotel Management
Dear Morgan,Thank you for taking the time to share your experience with us. We are very sorry to learn that your stay with us did not live up to your expectations and we understand your disappointment.We apologize for any inconvenience you may have encountered during your stay. We take all customer feedback very seriously and will use your feedback to improve our services.We would like to have the opportunity to discuss with you in more detail your experience and find a solution to satisfy you fully. If you agree, we invite you to contact us directly so that we can discuss your situation.Again, we are sorry that your experience did not live up to your expectations. We hope to have the opportunity to welcome you again, In order to show you the qualities of our establishment.Sincerely,Henry
by A verified traveler
Posted 4 Jun 2024
There’s no clear areas to park so parking was a challenge. Otherwise no complaints
Comment from Hotel Management
7 Jun 2024 by Émile, Receptionnist, Hotel Management
Dear Emily,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 3 Jun 2024
Very good location. 747 bus stop just across the street. Hotel is within short walking distance to Chinatown, Notre-Dame Cathedral/Old Montreal and Quartier des Spectacles. Many restaurants nearby. Our room on the 12 floor was clean, roomy, and quiet. There are 2 elevators in the building on both ends of the hotel. Friendly staff.
Comment from Hotel Management
7 Jun 2024 by Émile, Receptionnist, Hotel Management
Dear Norielito,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
1 Jun 2024 by Émile, Réceptionniste, Hotel Management
Cher Zaka,Nous vous remercions sincèrement pour votre commentaire et sommes ravis de savoir que votre séjour parmi nous à été agréable. Nous espérons avoir l’opportunité de vous accueillir de nouveau très prochainement.Cordialement,
by A verified traveler
Posted 31 May 2024
My recent stay at this hotel was a mix of commendable service and concerning issues.
First and foremost, the staff who checked me in and the valet person were amazing. They were friendly, professional, and extremely helpful, which initially set a positive tone for my stay. However, the overall experience quickly declined after this.
The lobby was not clean, with a weird smell lingering in the air. The front desk table was extremely dusty, which is a basic cleanliness issue that should be easily addressed. Unfortunately, this lack of cleanliness extended to my room as well. There was hair all over the place, which was deeply unsettling. Additionally, items in the room were poorly maintained; some were even fixed with duct tape, including the remote control.
The worst part of my stay was a serious safety concern. Two individuals, who were clearly not staying at the hotel, were on the elevator with what appeared to be drugs. I chose not to enter the elevator with my child because something didn’t feel right. Shortly after, one of these individuals aggressively demanded to use my phone, and then did the same to my underage sister despite my husband repeatedly asking him to step away.
This incident left me feeling completely unsafe. Guests who are not staying at the hotel should not have access to the elevators or be able to loiter in the lobby, especially when exhibiting such threatening behavior.
Overall, despite the excellent service from the check-in and valet staff, the
Comment from Hotel Management
1 Jun 2024 by Émile, Receptionnist, Hotel Management
Dear Eridenia,Thank you for taking the time to share your experience with us. We are very sorry to learn that your stay with us did not live up to your expectations and we understand your disappointment.We apologize for any inconvenience you may have encountered during your stay. We take all customer feedback very seriously and will use your feedback to improve our services.We would like to have the opportunity to discuss with you in more detail your experience and find a solution to satisfy you fully. If you agree, we invite you to contact us directly so that we can discuss your situation.Again, we are sorry that your experience did not live up to your expectations. We hope to have the opportunity to welcome you again, In order to show you the qualities of our establishment.Sincerely,
by A verified traveler
Posted 30 May 2024
Liked the overall appearance
Comment from Hotel Management
31 May 2024 by Émile, Hotel Management
Dear James,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 29 May 2024
Great experience.!
Comment from Hotel Management
31 May 2024 by Émile, Hotel Management
Dear Silvina,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
by A verified traveler
Posted 28 May 2024
Love it. Great location
Comment from Hotel Management
31 May 2024 by Émile, Receptionnist, Hotel Management
Dear Dejon,We sincerely thank you for your feedback and are delighted to know that your stay with us was pleasant. We hope to have the opportunity to welcome you again very soon.Sincerely,
