Ratings based on 1,147 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Maria, Hotel Management
Dear Mr. Timothy,Thank you for your review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
by A verified traveler from New York
Posted 4 Jun 2024
Pascal at the front desk is excellent, great location if visiting for work.
Comment from Hotel Management
4 Jun 2024 by Maria, Hotel Management
Dear Mr. Timothy,We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth. It is always a pleasure to receive positive feedback. We will share your comments with our team, especially with Pascal. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We hope your next visit will be as pleasant as this one.Sincerely,The Guest Relations Team
by A verified traveler from Ottawa
Posted 2 Jun 2024
Amazing hotel and super convenient specially I took the train to come here and it’s in the same building!
Comment from Hotel Management
3 Jun 2024 by Maria, Hotel Management
Dear Jamie,We would like to thank you for your review of our hotel.We are pleased to learn that you enjoyed your stay at Fairmont The Queen Elizabetha and that you found out location very convenient to take the train.We look forward to welcoming you again during your next trip to Montreal.Sincerely,The Guest Relations Team
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Maria, Hotel Management
Dear Desheng,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
by A verified traveler from New York
Posted 30 May 2024
The staff are either very nice and attentive or horrible; particularly the female on the front desk.
Comment from Hotel Management
31 May 2024 by Maria, Hotel Management
Dear Mr. Timothy,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincere apologies about your experience with the Front Desk. Rest assured that we have taken the appropriate measures to address your comment in order to rectify the situation and prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
by A verified traveler
Posted 28 May 2024
We try to stay at a Fairmont property when we travel. Best hotel all around.
Comment from Hotel Management
28 May 2024 by George, Hotel Management
Thank you Edward for the amazing feedback on your recent stay.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Maria, Hotel Management
Dear Leigha,Thank you for the great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth and we hope to welcome you again soon.Sincerely,The Guest Relations Team
by A verified traveler from New York
Posted 26 May 2024
Great location etc, however the service is average at best.
Comment from Hotel Management
27 May 2024 by Maria, Hotel Management
Dear Mr. Timothy,Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth.Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please, allow us to express our sincerest apologies about your experience. Rest assured that we have taken the appropriate measures to address your comment in order to prevent any future occurrences.We hope that you will present us the opportunity to better serve you in the near future. Sincerely,The Guest Relations Team
by A verified traveler
Posted 21 May 2024
Great location for getting out and about
Comment from Hotel Management
21 May 2024 by Maria, Hotel Management
Dear Tyler,Thank you for your great review of our hotel.We are glad that you enjoyed your stay at Fairmont The Queen Elizabeth. We have noticed though that you have rated your experience 3 out of 5 and we were wondering, if considering your positive comment, the low score granted had been a mistake. We hope to have the opportunity to welcome you again during your next visit to Montreal.Sincerely,The Guest Relations Team
by A verified traveler from Ottawa
Posted 20 May 2024
close to train station and sites in downtown Montreal
Comment from Hotel Management
21 May 2024 by Maria, Hotel Management
Dear Harry,Thank you very much for your great review of our hotel.We are pleased to read that you enjoyed your stay at Fairmont The Queen Elizabeth.We look forward to welcoming you again soon.Sincerely,The Guest Relations Team
