Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 27 May 2024
The room was extremely dark as there were no lamps or overhead lights. Asked the front desk about it and all they had was a camper light. For a 500 dollars stay I expected better.
Comment from Hotel Management
28 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 27 May 2024
I was very happy with the hotel and the service was top of the line.
Comment from Hotel Management
27 May 2024 by Marion, Hotel Management
Thank you for staying with us. We are so pleased that you had a wonderful stay. We hope to see you next time when your travels bring you to Monterey, CA
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Marion, Hotel Management
Hello,Thank you for staying at the renovated Hilton Garden Inn. We are appreciative of the 4 out of 5 ranking. Looks like you all had a nice visit.
by A verified traveler
Posted 22 May 2024
We had a great time staying at the Hilton Garden Inn Monterey. The room was clean, comfortable & had a luxurious feel. The property was beautiful & the staff was polite and helpful!
Comment from Hotel Management
22 May 2024 by Hilton Garden Inn Monterey, Hotel Management
Thank you very much for your review. We are glad you've had an enjoyable stay with us. We look forward to welcoming you again.
by A verified traveler
Posted 21 May 2024
Had a good stay, but it wasn't close to anything else in Monterey (accessible without a car)
Comment from Hotel Management
21 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 20 May 2024
Close driving proximity to everything Monterey & Carmel. Not walking distance, but if you have a car you’ll be about a 8-10 min drive to all main attractions. This hotel is new and modern, rooms and bathrooms are nice and large. Only concern is the rooms don’t have too much lighting and parking availability can be scarce if you’re arriving late in the night. Other than that this is a great option / location for the price.
***If you’re looking to be walking distance to Carmel or the Aquarium you’ll be paying double maybe triple for your nights stay at hotels that are in walking distance to the tourists spots. If you have a car and can drive under 10 mins to every hot spot book here!!
Comment from Hotel Management
20 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback and Thank you for staying with us.
by A verified traveler
Posted 16 May 2024
We stayed here for two nights. We checked in in the evening and then took the BART from the airport into San Francisco the next day and then flew out the following day. Very convenient. Shuttle to/from airport easy to use and convenient. Rooms are a little dated and showing their age but still In good/clean shape. I’m picky so that means something. Very convenient to airport and BART station.
Comment from Hotel Management
16 May 2024 by Hilton Garden Inn Monterey, Hotel Management
Thank you for your review. Although we are not the hotel in San Fransisco that you are sharing the review. But Hilton Garden Inn in Monterey with clean rooms and newly remodeled facilities/amenities where you have stayed. We have you've had an enjoyable stay too.
by A verified traveler
Posted 13 May 2024
My girls and I were looking forward to a nice, quiet and relaxing Friday at the spa and pool. We are locals but enjoy the pools and spas around monterey area. Unfortunately this hotel needs a little work on their spa. There are very sharp edges inside that are not safe. I ended up cutting my knee and today is two weeks since it happened and hasn’t healed. When I went to the front desk and asked if they had neosporin and a bandage they directed me to the gift shop. I then let the nice man at the desk know that I injured myself in the spa and showed him. The first thing he gave me was a liability paper to sign and I then asked him for neosporin and he said they had none and he gave me a bandage and a wipe to treat it, I’d wish they cared a bit more about their guest when I’m paying nearly $400 to use their pool and spa.
Comment from Hotel Management
14 May 2024 by Hilton Garden Inn, Monterey CA, Hotel Management
We Thank you for your feedback, We do apologize this happened to you, We Thank you for staying with us.
