Ratings based on 987 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Saugus
Posted 26 May 2024
Do not book. Even provided sheets w mold.
Comment from Hotel Management
27 May 2024 by Charmaine Blair, Hotel Management
Dear Sophia,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing Royal Decameron Montego Beach as your vacation destination and for taking the time to respond to our survey which is very important for us.We are very sorry to have read that we did not meet expectations for the services mentioned. Our goal is to offer the highest quality of services which will enable our guests to have an unforgettable stay in our hotel.We are looking forward to your next visit to Royal Decameron Montego Beach to ensure the best experience for your vacation.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 24 May 2024
Six minutes from the airport, clean room, friendly staff, great food options.
Comment from Hotel Management
27 May 2024 by Charmaine Blair, Hotel Management
Dear Guest Marlon,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 24 May 2024
they need to improve on fresh towels in the room and some type of bath mat in the tub very slippery when taking a shower.
Comment from Hotel Management
27 May 2024 by Charmaine Blair, Hotel Management
Dear Guest SheenaOn behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing Royal Decameron Montego Beach as your vacation destination and for taking the time to respond to our survey which is very important for us.We are very sorry to have read that we did not meet expectations for the services mentioned. Our goal is to offer the highest quality of services which will enable our guests to have an unforgettable stay in our hotel.We are looking forward to your next visit to Royal Decameron Montego Beach to ensure the best experience for your vacation.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
27 May 2024 by Charmaine Blair, Hotel Management
Dear Guest Goergeina,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.Your comment is very important to us and does assist us with perfecting our product and services. Please feel free to reach out to us with details of your stay and we will review it in its entirety.We look forward to hearing from you and appreciate your commitment to improving our hotel and brand.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 20 May 2024
This hotel is completely not good . They domt have good food the real jamaica. Jerk chicken , plus the room is very old , have bed bugs . And no iron to iron clothes . Its really hot Ac not working , hot water not working . Never will i put my foot at this place again . Worst hotel ever !! The staff is rude , the hotel room is dirtyyy .. the bathroom not clean .the picture they show online its not what i see in person . Complete scam !
Comment from Hotel Management
21 May 2024 by Charmaine Blair, Hotel Management
Dear Guest Michaelle, Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel . Regarding your dissatisfaction with the food and room maintenance, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager
by A verified traveler
Posted 20 May 2024
They new to clean the room and all so there's a lot of roaches running on inside and outside
Comment from Hotel Management
21 May 2024 by Charmaine Blair, Hotel Management
Dear "Guest Name", Please receive cordial greetings from the Decameron Hotel, we appreciate that you took the time to convey to us the experience during your stay.We are very happy to hear that you enjoyed our hotel Regarding your dissatisfaction with the cleanliness of the room, we extend a sincere apology. We regret your dissatisfaction and recognize our duty to take the necessary steps to avoid another similar circumstance. Therefore, we will be advancing the solutions to correct this type of inconvenience.Finally, we hope to see you soon back in this destination to continue sharing unforgettable experiences.CordiallyName of employee: Charmaine BlairPosition: Guest Services manager
by A verified traveler
Posted 15 May 2024
Staff where very helpful
Comment from Hotel Management
16 May 2024 by Charmaine Blair, Hotel Management
Hello Diana,On behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 12 May 2024
I was expecting similar service as when I went to Cabo’s San Lucas Mexico. In other words it was the complete opposite. We arrived earlier from the United States and we couldn’t check in till 3pm. I place to be in King size bedroom but instead I received a two full beds for me and my partner. Food was lackluster, one day my partner and I were out on excursions. We came back in the evening and our door was left open. Immediately went to the front desk and they said they will be on top of it! The facility is a little obslete. The resort doesn’t even have a shuttle to the airport. You must bring cash to pay for a taxi.
Comment from Hotel Management
13 May 2024 by Charmaine Blair, Hotel Management
Thank you for your feedback, Lenin. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with the room, including food and beds. We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience
by A verified traveler
Posted 11 May 2024
Everything was overall good 👍
Comment from Hotel Management
13 May 2024 by Charmaine Blair, Hotel Management
Dear JudeOn behalf of the Royal Decameron Montego Beach staff, we want to thank you for choosing us as your vacation destination and for taking the time to respond to our survey.We are so happy to hear that you enjoyed your vacation with us. Our goal is to always exceed our guests’ expectations and to ensure a memorable one. We appreciate your comments and look forward to hosting you soon.Best Regards.Charmaine BlairGuest Services Manager
by A verified traveler
Posted 10 May 2024
Housekeepers are thieves, left my jewelry on the bed and they stole it.
Comment from Hotel Management
13 May 2024 by Charmaine Blair, Hotel Management
Thank you for your feedback, Daidra. We apologize for the inconvenience you faced during your stay at Royal Decameron Montego Beach. We appreciate your compliment about the friendly staff and the beautiful resort. We understand that there were some issues with your jewelry that was place on the bed . i personally went to the room when you called the resort and no bag with jewelry was on the bed . We will address these concerns with our team to ensure improvements are made. We hope you had a great time exploring the excursions and enjoying the beach. Should you reconsider, we would love to welcome you back and provide you with a better experience
