Ratings based on 2,005 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Haverhill
Posted 15 May 2024
It was very clean and safe.
Most of the food were not appetizing because it looked old and dry. Same menu everyday. (Buffet)
Other restaurant in the hotel always reserve.
Unwelcoming front desk staff.
by A verified traveler
Posted 14 May 2024
From start to finish, we felt welcomed like no other. Staff were attentive and always went above and beyond. Food was great - don't miss the jerk hut hours each day!! Facilities were clean and they definitely pay attention to even the small details when attending to your room.
by A verified traveler from Granbury
Posted 14 May 2024
The Riu Reggae was great for a short, super fun getaway. The resort is very lively with live music and live entertainment every day and night. The food was great and the staff was very friendly and fun.
by A verified traveler
Posted 13 May 2024
Very good if you like the party
by A verified traveler
Posted 12 May 2024
by A verified traveler from Montverde
Posted 12 May 2024
Amazing food activities entertainment staff
Comment from Hotel Management
16 May 2024 by Hotel Riu Reggae, Hotel Management
Dear Radhika,Thank you very much for leaving your valuable feedback!Your positive ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards!Hotel Riu ReggaeOnline Reputation Manager
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 10 May 2024
Bottom Line = would stay again, a solid 8/10 rating.
Food = Excellent. Best I've had at any resort.
Rooms = Clean and cleaned well but 3/4 of our group had a minor issue with something (electrical issues, fan not operational or noisy, etc.) and sometimes housekeeping didn't fully replenish towels or mini-bar
Atmosphere = Party, so it's loud, even well into the evening. If you want quiet, don't have your room face the stage or be near the lobby.
Bars = Great drink menu, lobby bar open 24/7. But, generous tipping doesn't really get you priority service.
Size = Very, VERY small, but you can walk over to Riu Montego Bay for a change in scenery. About day 3 or 4 you start to feel the limitations that come with its size.
Staff = All of our interactions were very pleasant.
Pools = The main pool is the loud high energy pool all day long. The secondary pool is more laid back. However, the towel exchange is very lacking. The resort was never able to keep up with fresh towels during peak times.
Comment from Hotel Management
17 May 2024 by Online Reputation Manager , Hotel Management
Dear Jason,We appreciate your kind words. Your comments are very valuable to us and we are glad that you have enjoyed the services provided.We look forward to welcoming you again soon.Best regards,Hotel Riu ReggaeOnline Reputation Manager
by A verified traveler
Posted 9 May 2024
Room Service
Comment from Hotel Management
15 May 2024 by Online Reputation Manager , Hotel Management
Dear Kevin,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu ReggaeOnline Reputation Manager
by A verified traveler
Posted 9 May 2024
