Ratings based on 912 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Convenient for us.
Comment from Hotel Management
27 May 2024 by GM, Hotel Management
Thank you for staying with us and completing survey.
by A verified traveler
Posted 4 May 2024
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Comment from Hotel Management
4 May 2024 by G., Hotel Management
We are glad that you enjoyed your stay. Thank you for staying with us.
by A verified traveler
Posted 28 Apr 2024
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.
by A verified traveler
Posted 28 Apr 2024
Property was in a convenient location to my meeting.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Thank you for completing the survey and staying with us.
by A verified traveler
Posted 28 Apr 2024
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.
by A verified traveler
Posted 22 Apr 2024
Its quite and nice but the only bad thing is the say 50 bucks deposit
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.
by A verified traveler
Posted 20 Apr 2024
Once we got the TV figured out everything else was fine
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.
by A verified traveler
Posted 19 Apr 2024
The place was quiet. They are doing construction work around there so should be nice when they are done.
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
We appreciate your feedback and thank you for staying with us.
by A verified traveler
Posted 19 Apr 2024
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Thank you for sharing your experience.
