Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Perfect for an overnight stop and could self cater, thanks
Comment from Hotel Management
8 Apr 2024 by CArley , Hotel Management
Thank you for your review
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
8 Apr 2024 by Carley , Hotel Management
Thank you for your review
by A verified traveler
Posted 3 Mar 2024
Very clean, very organised, easy access, close to town. Hassle free experience. We will definitely come back again.
Comment from Hotel Management
6 Mar 2024 by Carley , Hotel Management
Thank you Jim for your kind review and feedback.
by A verified traveler
Posted 18 Feb 2024 on Wotif
We were very very disappointed with this property we went to stay at this property while we were waiting to go into our new forever home.
Not only did we not stay at this property we had checked in and then we were kicked out by a very very rude reception staff member we booked this property because they advertised that they are pet friendly but not only do they not allow animals they kicked us out with our service dogs out as well
My family just needed a place to stay for the weekend and instead we were made to feel unwelcome but they upset our disabled children they took our money and refused to refund even after not even being able to go to our booked cabin.
I would never ever recommend this caravan park for any family
It was a very very disappointing experience
Comment from Hotel Management
18 Feb 2024 by Carley , Hotel Management
Unfortunately there are times where social media is used to try and damage the reputation of a business. Whilst I often choose not to respond to reviews of this nature, on this occasion I can not allow these untruths to be written about our business. Our cabins are not pet friendly and this is clearly advertised on all platforms, advertising, park rules and signage at the front of our cabins. Secondly, we are aware of our obligations with regards to service animals and we warmly welcome any person with a service animal to our park and cabin accommodation. Your multiple number of cats and dogs that you attempted to put inside our cabin accommodation, did not fall within the guidelines of service animals, nor did you disclose to us that you were travelling with animals and your intention to home them within the cabin. Furthermore, when asked to produce documentation in regards to this, you failed to do so.No refund will be provided due to the cabin being unable to be resold to another guest as per our cleaning policy. A thorough deep clean and sanitisation was carried out to removed pet hair from all the furniture and bedding that you allowed your animals to go on. Thankfully on this occasion my staff witnessed the animals in the short time frame after you checked in and we were able to quickly stop any further exposure in our cabins. You were asked to vacate the cabin on this basis. My staff on the other hand were met with a barrage of abuse and to infer that my staff were anything other then polite and respectful is simply untrue.
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by Carley , Hotel Management
Thank you for your review.
by A verified traveler
Posted 24 Jan 2024 on Wotif
After hours entry and exit worked really well for our overnight stay
Comment from Hotel Management
18 Feb 2024 by Carley , Hotel Management
Thank you John for your feedback and review
by A verified traveler
Posted 23 Jan 2024 on Wotif
Very modern and comfortable. Lovely welcoming and helpful staff. We enjoyed our stay.
Comment from Hotel Management
18 Feb 2024 by Carley , Hotel Management
Thank you for your review and feedback. I'm so pleased you had a lovely stay.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
18 Feb 2024 by Carley , Hotel Management
Thank you for your review.
by A verified traveler
Posted 8 Nov 2023 on Wotif
Lovely property, great location, amazing staff
Comment from Hotel Management
20 Nov 2023 by Carley , Hotel Management
Thank you for your lovely feedback and review.
by A verified traveler
Posted 9 Oct 2023 on Wotif
Very clean, functional cabins in a quiet park. Very close to the main Mittagong and Bowral hotspots. Hosts were very welcoming and communication was excellent.
Comment from Hotel Management
20 Nov 2023 by Carley , Hotel Management
Thank you for such beautiful feedback. Im thrilled you had a lovely stay.
