Ratings based on 3,197 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Our room reeked so cigarette smoke even tho we booked a NON SMOKING room. Multiple times the front desk said they would send someone to help refresh the room but it never happened
Comment from Hotel Management
28 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest's comments to improve our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is critical to us, and we hope you will give us another opportunity to provide you exceptional service in the future. Warm Regards, Sandestin Vacation Rental Specialist
by A verified traveler
Posted 27 May 2024
Room was dated and dirty. Light fixtures were rusted and the furniture was worn. Carpet was sticky. Totally disgusting. Canopy outside was faded and torn. Pool had several areas shut down including the bar. The hot tub was boarded over. They stuck me in the back of the property in a dated worn down building. Terrible. Not even close to 4 stars…
Comment from Hotel Management
28 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest's comments to improve our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is critical to us, and we hope you will give us another opportunity to provide you exceptional service in the future. Warm Regards, Sandestin Vacation Rental Specialist
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 27 May 2024
Room was really run down and very confusing to find your room
Comment from Hotel Management
28 May 2024 by Internet Specialist, Hotel Management
We appreciate you taking the time to provide a review of your recent stay. We apologize we did not meet your expectations. Please know this is not our level of service. We do take our guest comments very seriously and will be sharing with our appropriate team.
by A verified traveler
Posted 26 May 2024
Lovely place to be
Comment from Hotel Management
27 May 2024 by Internet Specialist, Hotel Management
We are so delighted that you found your time at Sandestin Golf and Beach Resort to be perfect and appreciate you taking the time to provide a review. We hope to welcome you back to our resort soon!
by A verified traveler
Posted 26 May 2024
The staff is awful. Security directed me to the wrong place to check in. The staff when checking in did not give me the correct information to the parking garage and had to drive back to the front office to get the garage code and then found out codes for the pool and etc. were not given. The staff rudely stated I Should have received this information in My text message from when I checked in. Guess what they didn’t ask for my phone number to even give me the information. Will never be back and do not recommend this place.
Comment from Hotel Management
27 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest's comments to improve our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is critical to us, and we hope you will give us another opportunity to provide you exceptional service in the future.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to provide a review of your recent stay at Sandestin Golf and Beach Resort. We are so pleased to know you found the resort beautiful and the staff amazing! Across the 2,400 acres the beach is close by and easy access to enjoy a day of relaxation on our sugar white sand. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 May 2024
this property is a huge conglomerate of multiple condos hotels apartments, villas ect that are very spread out on both sides of highway 98.
depending on where you stay it can differ in satisfaction. We originally had a condo unit with horrible beds, and a smell in the hallway. We moved to the SandestinGrande Hotel, and it was much more comfortable and convenient to the amazing wharf area.
Comment from Hotel Management
24 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to provide a review of your recent stay at Sandestin Golf and Beach Resort. We are so pleased to know you found the resort beautiful and the staff amazing! Across the 2,400 acres the beach is close by and easy access to enjoy a day of relaxation on our sugar white sand. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by Internet Specialist, Hotel Management
Thank you for taking the time to share your experience during your recent stay at Sandestin Golf and Beach Resort. We are very sorry to hear we did not meet your expectations. What you experienced is certainly not the standard at Sandestin, nor is it acceptable. We appreciate you sharing this information as we use all of our guest's comments to improve our daily operations and service to our guests. Your comments have been shared with the appropriate departments so we may make the necessary improvements. Again, we apologize for the inconvenience you experienced during your recent stay. Your business is critical to us, and we hope you will give us another opportunity to provide you exceptional service in the future. Warm Regards,
by A verified traveler from Petrolia
Posted 20 May 2024
Comment from Hotel Management
24 May 2024 by Internet Specialist, Hotel Management
We are so excited to hear that you enjoyed your visit to Sandestin Golf and Breach Resort! We appreciate you taking the time to share your recent stay and will look forward to welcoming you back very soon.
