Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Unfortunately, the Hilton canceled my reservation. We found that out the moment we were checking in. NO ONE CONTACTED US!!!! We was told to try and find another none associated property across the highway... they acted like they were doing me a favor and saying they won't charger me cancelation fee when it was on them... everything was in poor taste considering THIS IS THE HILTON.... it was my wife Birthday and it was ruined... not even a offer on our next stay... SIMPLY CLASSLESS!!!!
Comment from Hotel Management
23 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Shawn, We appreciate you sharing your experience with us at Hilton Sandestin Beach Golf Resort & Spa. Unfortunately our hotel incurred a small electrical fire that damaged our electrical unit in one of our guest room towers. While our team is working diligently to restore power to those rooms we are unable to accommodate all of our guests. Our team did reach out to you via text message prior to your arrival to let you know of the situation at hand. We apologize on behalf of our entire team for the inconvenience caused and wish you the best in your travels.
by A verified traveler
Posted 18 May 2024
Staff could not be more accommodating Only ask was a heads up on chair and umbrella reservations prior day to beach day so you could have a chair in the AM
Comment from Hotel Management
20 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Michael, We are so pleased to know how accommodating our staff was during your visit. We look forward to your next five star stay with us at Hilton Sandestin Beach Golf Resort & Spa.
by A verified traveler
Posted 17 May 2024
Services was great
Comment from Hotel Management
20 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Chris,We are so pleased to know you had a great stay with us at Hilton Sandestin Beach Golf Resort & Spa! We hope you will choose to join us again soon.
by A verified traveler from Highlands Ranch
Posted 14 May 2024
Food mediocre. Housekeeping almost non existent. Room cleaned at 5 pm one day and not at all the second. Called to at least get coffee pods for the next morning. Was told I could come down to the lobby. WHAT, I wanted coffee in my room in my robe. No one ever brought coffee pods😩
That’s a lot of money for not much service. Would not go back.
Comment from Hotel Management
23 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Terri,We are sorry to learn you did not have the five star experience we strive to provide at Hilton Sandestin Beach Golf Resort & Spa. We appreciate your feedback regarding your experience and will use that to ensure a better guest experience moving forward. We hope you will reconsider joining us in the future so we might have the opportunity to make things right for you.
by A verified traveler
Posted 13 May 2024
My favorite place to stay at the beach! Amenities are amazing. Food is great, love the pool area. Shuttles to take you to Baytown Wharf to shop and eat. Lots to do. Beach is perfect. You will not regret booking this resort! Serenity Soa on property is wonderful!! 3 restaurants on property as well.
Comment from Hotel Management
23 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Amanda, We are overjoyed to know you found plenty to do while visiting us at Hilton Sandestin Beach Golf Resort & Spa! We appreciate your kind words and look forward to your next five star stay with us.
by A verified traveler
Posted 12 May 2024
Everything was perfect! Great vacation for families traveling with kids. We ate at Sandcastle inside hotel 10/10.
Comment from Hotel Management
20 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Alvin, We are so pleased to know everything about your stay was perfect! We look forward to welcoming you back again soon at Hilton Sandestin Beach Golf Resort & Spa.
by A verified traveler
Posted 8 May 2024
I reserve a king once we got there she say she upgraded us but it was 2 queen bed I was disappointed it about that
Comment from Hotel Management
9 May 2024 by KVK, Hotel Management
Hello Pierrette! Thanks for sharing your feedback with us. We are very sorry you were unhappy with your room you received during your stay. We appreciate your feedback and we will use it to improve going forward. Meantime, if you have any questions, please don't hesitate to reach out to us directly. Thanks!
by A verified traveler
Posted 8 May 2024
The Hilton resort was quiet with exquisite views of the ocean. The outside hot tub was open until 11:00 giving us plenty of time to unwind when we got back from dinner and exploring. There are three pools with a bar located in the middle so we never felt crowded. Also servers around the pool to bring you drinks and food so you don’t have to leave the resort. Parking was convenient, housekeeping was extraordinary & staff was friendly and accommodating! We will be back, thank you Hilton resort and team! ☺️
Comment from Hotel Management
23 May 2024 by Angelina Covington, General Manager, Hotel Management
Dear Amanda, We are so pleased to know how much you enjoyed your stay with us at Hilton Sandestin Beach Golf Resort & Spa! We hope to welcome you back again soon for another five star stay.
by A verified traveler
Posted 5 May 2024
We had a wonderful time at this resort. I really liked everything that was available, even though we didn’t get to use the spa. The proximity to the beach was great as well. We ended up canceling all of our prior dinner reservations once we got onto the resort because there were so many better options! Seagar’s, Beachfront…all terrific restaurants. We will definitely be back!
Comment from Hotel Management
6 May 2024 by KVK, Hotel Management
Hey Terrance! Thanks so much for leaving your feedback for us. We're glad you enjoyed our restaurants! We hope to see you again soon!
by A verified traveler from Douglasville
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by KVK, Hotel Management
Hello Heather! We're so happy to hear you enjoyed your stay with us! We hope to see you again soon!
