Ratings based on 67 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Very good hotel. Safe and clean
Comment from Hotel Management
20 May 2024 by Diana, Hotel Management
Dear Serhiy, we are very grateful to you for your warm feedback. We hope to host you again in the future! Sincerely, Imperial Palace Hotel Team
by A verified traveler
Posted 16 May 2024
The rooms were very elegant and as stated imperial and beautiful.everything has the logo of the Hotel name .
Modern and yet classic .
Comment from Hotel Management
16 May 2024 by Diana, Hotel Management
Dear Rezgar, we are very grateful to you for your feedback. Thank you for your kind comments and we are looking forward to welcoming you back as our guest soon. Sincerely, Imperial Palace Hotel Team
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Diana, Hotel Management
Dear Cory, thank you for your feedback.We are looking forward to welcoming you back as our guest soon.Sincerely,Imperial Palace Hotel Team.
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
13 Feb 2024 by Diana, Hotel Management
Dear Oleg, we are very grateful to you for your feedback. We hope to host you again in the future! Warm regards, Imperial Palace Hotel Team.
by A verified traveler
Posted 26 Dec 2023
I enjoyed my stay
Comment from Hotel Management
27 Dec 2023 by Diana, Hotel Management
Dear Rasha, we are very grateful to you for your feedback. Thank you for your kind comments and we are looking forward to welcoming you back as our guest soon.Sincerely, Imperial Palace Hotel Team.
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
18 Dec 2023 by Diana, Hotel Management
Dear Nikolajs, thank you for your feedback. We hope to host you again in the future.Warm Regards,Imperial Palace Hotel Team.
by A verified traveler
Posted 7 Nov 2023
Cleanliness, facilities, location are beyond satisfactory. Staff is so gentle and attentive. They made me happy with their sweet gesture on my birthday :)
Just slight things: Sounds make inconvenience at nights and breakfast is delicious, but is not rich. They put only 4 croissants for the whole hotel guests at the open breakfast.
But well worth staying there!
Comment from Hotel Management
8 Nov 2023 by Diana, Hotel Management
Dear Nigar, we are very grateful for your stay and for your warm feedback! We highly appreciate all your notes. We sincerely apologize for some inconvinience you shared. We are looking forward to see you again to please you by our unique and comfortable atmosphere! Best Regards,Imperial Palace Hotel Team.
by A verified traveler from Charlotte
Posted 30 Oct 2023
Very helpful and professional staff
Comment from Hotel Management
30 Oct 2023 by Diana, Hotel Management
Dear James, we are very grateful to you for your feedback. Thank you for your kind comments and we are looking forward to welcoming you back as our guest soon. Sincerely, Imperial Palace Hotel Team.
by A verified traveler
Posted 29 Oct 2023
Nice rooms. Very clean. Friendly staff. They do have parties and a stripclub on the property, which tends to be a little loud in the rooms. The shower flooded the bathroom every time we used it. The restaurant conveniently lost our reservation one night when they had a private party, meaning we were forced to go out and try to find somewhere to eat at 10 o’clock at night. That was super unprofessional.
Comment from Hotel Management
30 Oct 2023 by Diana, Hotel Management
Dear Ben, we'd like to thank you for choosing to stay with us and taking the time to leave us your review. We are pleased that you liked our rooms and that staff worked well but we are clearly sorry that noise inthe room and the staff of the restaurant impacted the overall enjoyment of your time with us. We sincerely apologize for any inconvience and hope to host you again in the future!Best regards, Imperial Palace Hotel Team.
by A verified traveler
Posted 23 Oct 2023
Comment from Hotel Management
24 Oct 2023 by Diana, Hotel Management
Уважаемая Ирина, благодарим Вас за выбор нашего отеля. Нам приятно получить от Вас высокую оценку нашей работы. Искренне будем рады видеть Вас снова!С уважением и наилучшими пожеланиями,команда Imperial Palace Hotel.
