Ratings based on 764 Verified Reviews
2.7 Room cleanliness
2.9 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Property is old and slightly run down. Breakfast could have been better.
by A verified traveler
Posted 17 Jun 2024
Waited at desk forever.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Tyler, We apologize for the wait you experienced at the front desk. Your feedback is valuable in helping us improve our service standards for all guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 16 Jun 2024
Not bad for the price, there’s a reason it’s cheap.
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Jack,We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.
by A verified traveler
Posted 12 Jun 2024
Good experience very quiet
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Tamara,We are delighted to hear that you had a peaceful and enjoyable stay with us. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your experience. We hope to welcome you back soon for another restful stay.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Darcy, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please don't hesitate to reach out to us. We value your input and would love to ensure your next visit exceeds your expectations.
by A verified traveler
Posted 10 Jun 2024
Had great customer service very friendly environment
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Kristina,We appreciate your positive feedback about our customer service and friendly environment. We strive to provide exceptional experiences for all our guests. Your kind words motivate us to continue delivering excellent service. Thank you for sharing your experience with us.
by A verified traveler
Posted 21 May 2024
It was in a great location to access the main roads. But, there was mildewy shower curtains, spiders and spider webs in the bathroom. Lots of ants crawling around the dang floor. I didn’t even want to contemplate what was under the sink or the beds. The floor had lint still or looked like it wasn’t vaccumed. The beds mattresses actually look old. The smell of the place smelled of old smoke from marijuana, covered up by Lysol. For breakfast they have broken waffle and pancake makers, that you have to fight with it to work and one doesn’t even turn over. The front desk guy commented or joked that he’d take my card and go shopping, and this was middle of the night around 1:00am that we checked in. I had three children with me. I would have fared better if I had went camping instead. But camping has fresh air.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Dakota, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler from Shasta Lake
Posted 5 May 2024
stained sheets and shower curtains
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Winter Fox,We appreciate your feedback and apologize for any inconvenience caused. We encourage guests to reach out to our management team directly to address any concerns so that we can ensure a more pleasant experience in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 May 2024
Our room had very dusty floors. Looked like it hadn't been swept in between customers. Sheets were clean but had a couple rips in them. Super flat pillows. Noise from other customers was quite loud. Doors shutting especially noisy. We ran the fan all night just to keep the outside sounds down.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Renae,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our housekeeping team is committed to maintaining high cleanliness standards, and we'll address your concerns with them. We strive to provide a comfortable stay for all our guests and regret that the noise levels affected your rest. Your comments will be shared with the relevant departments for future improvements.
by A verified traveler from Alexandria
Posted 4 May 2024
Walking into the hotel room was awful. There were cigarette burns on the table, the chair was stained BAD. The bed skirt had cigarette burn holes in it. But the worst of all of it was the bedspread was dirty and there was A wad of what looked lime pubic hair in the tub. it was musty and absolutely filthy. I was there 10 minutes amd we left after they refused a refund.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Katherine,We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is important to us, and we encourage guests to reach out to our management team directly to address any concerns or issues they may have encountered during their stay. Your comfort and satisfaction are our priorities, and we always strive to improve our services for all guests in the future.
