Ratings based on 1,030 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Great experience
Comment from Hotel Management
27 Mar 2024 by The Royal Sonesta Front Desk , Hotel Management
We are glad your stay was amazing at The Royal Sonesta -Downtown Minneapolis. We look forward to having you stay with us in the near future. Thank you.
by A verified traveler
Posted 25 Mar 2024
This hotel has a WiFi connection speed that could be compared to a third world country. Beyond slow. This caused the TV in the room to not work properly and disconnect from broadcasting every 15 min. The bathroom needs to have a vent as it gets really stuffy after taking a shower. Only 1 guy on the front desk was welcoming and clearly an expert in being accommodating.
Comment from Hotel Management
27 Mar 2024 by The Royal Sonesta Front Desk , Hotel Management
We apologize for the inconveniences that have occurred during your recent stay and we do appreciate the feedback. We hope to have you return back to The Royal Sonesta and we provide you with a room upgrade. Thank you.
by A verified traveler
Posted 20 Mar 2024
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Comment from Hotel Management
21 Mar 2024 by Dan, Hotel Management
Hi Vincent,Thank you for staying at The Royal Sonesta. We truly appreciate the feedback and rating of 4 out of 5. Looking forward to the opportunity to welcome you back soon.Cheers
by A verified traveler
Posted 19 Mar 2024
The location of this hotel to the Target Center is very close. We also were able to walk to it via the inside skyway and so didn’t have to walk in the cold! The restaurant affiliated with the restaurant offered excellent food so we didn’t have to wander around looking for an alternative. We definitely would stay here again!
Comment from Hotel Management
19 Mar 2024 by The Royal Sonesta - Front Desk , Hotel Management
We are so glad that your stay was wonderful and memorable. Please come and stay at The Royal Sonesta- Downtown Minneapolis again. Thank you.
by A verified traveler
Posted 18 Mar 2024
The restaurant was very good and fast. The location with the Skyway to the Target Center was great when the weather turned. Staff was wonderful
Comment from Hotel Management
19 Mar 2024 by The Royal Sonesta - Front Desk , Hotel Management
We are so glad that your stay was amazing and Wood & Paddle restaurant went great. Please come and stay at The Royal Sonesta- Downtown Minneapolis again for a memorable stay. Thank you.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
18 Mar 2024 by The Royal Sonesta - Front Desk , Hotel Management
We are glad your stay was wonderful at The Royal Sonesta -Downtown Minneapolis. We greatly appreciate the 5 out of 5 review. We look forward to having you stay with us in the near future. Thank you.
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Dan, Hotel Management
Hi Randy, Thank you for provide us with feedback on your recent experience. We appreciate the 5 out of 5 rating. Look forward to welcoming you back soon!Best regards
by A verified traveler
Posted 14 Mar 2024
Clean comfy and staff was friendly and attentive. Food was delicious
Comment from Hotel Management
15 Mar 2024 by Dan, Hotel Management
Hi Jennifer, Thank you for providing feedback and a 5 out of 5 rating. We do appreciate the comments.best regards
by A verified traveler
Posted 14 Mar 2024
Convenient location to shows/dining. Friendly staff. Clean and comfortable accommodations. Upgraded to premium room, was told its quieter. Could hear the room next door, so not that quiet.
Comment from Hotel Management
14 Mar 2024 by Dan, Hotel Management
Hi Kristine,Thank you for taking the time to provide this wonderful review and 5 bubble rating or your experience! Please to hear that Front Desk and Wood + Paddle made your stay positively memorable. We are so fortunate to have all of these fabulous team members.Hope to have the opportunity to welcome you back soon.Best regards
by A verified traveler
Posted 14 Mar 2024
The check in staff was very friendly! The room had so many stains on carpet and furniture. The business class King Suite claims to sleep 3 but there was one bed and and couch that did not convert to a sleeper sofa and there wasn’t extra bedding to even try to use the couch as a place to sleep. No windows to the outside, just an uninspiring courtyard area.
Comment from Hotel Management
14 Mar 2024 by Dan, Hotel Management
Hi Megan, We truly appreciate your feedback regarding your recent stay. Hope to have the opportunity to welcome you back on your next visit to Minneapolis.Best regards