Ratings based on 1,056 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
There was no Parking at all! Paid $62 for 3 nights. They had no daily cleaner so if you sleep into the afternoon your room stays unkept. We had to ask the front to come get our garbage. We had to ask for more Toilet paper because we had no one come to clean our room. Definitely would not stay here again.
Comment from Hotel Management
29 Apr 2024 by Dan, Hotel Management
Hello Chelsea,Thank you for your feedback on your recent stay. Sorry to hear about the parking challenges. The ramp located under the hotel is not owned or operated by the hotel. At times, events in the downtown area can fill the ramp to capacity. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards
by A verified traveler
Posted 29 Apr 2024
Great location close to restaurants and theaters.
Comment from Hotel Management
29 Apr 2024 by Dan, Hotel Management
Hi Ted, Thank you for your wonderful 5 out of 5 rating on the recent experience. The hotel is located at the center of downtown Minneapolis and in walking distances to many venues. Hope to see you soon!Best regards
by A verified traveler
Posted 29 Apr 2024
I liked the location close to everything i had planned for weekend.
Comment from Hotel Management
29 Apr 2024 by Dan, Hotel Management
Hello Jackie, Thank you for providing such a wonderful review and rating. The hotel is at city center and located near many venues. Hope to see you very soon for another getaway.Best regards
by A verified traveler
Posted 29 Apr 2024
I called a month in advance of our booking to ask about acceptable forms of payment. The front desk woman I spoke to on the phone told me that my friends and I could split the room if we wanted and that we could pay credit/cash/debit. Upon arriving for our booking on April 26th (at about 9pm) after a 7hr drive, the nice man at the counter said sorry but he couldn't split the room between the 3 of us or accept cash. He got the female overnight manager to come and talk to us, and she hastly said she could just cancel our booking for free, which would've meant we'd have no where to stay. This was stressful as my friends and I had taken out cash to pay for our room and took the time to call and ask about forms of payment in advance of our stay.
Everything else but that, was lovely.
Comment from Hotel Management
29 Apr 2024 by Dan, Hotel Management
Hello Stacey, Thank you for your feedback on your recent stay. In the event you would like to discuss in more detail, please reach out directly to the hotel and ask for the General Manager.Best regards
by A verified traveler
Posted 28 Apr 2024
If your seeing an event at the target center stay here!
Comment from Hotel Management
29 Apr 2024 by Dan, Hotel Management
Hello Dalton, Thank you for taking time to provide feedback on your stay. Yes, the hotel is located at the center of Minneapolis and close to many venues. Look forward to welcoming you back in the near future.Best regards
by A verified traveler
Posted 28 Apr 2024
Way to much money for a one day stay & no continental breakfast for the price of a stay that definitely should be included...
Big rip off & to be out by 11am or they charge again & yet the Marriott right across the street u can stay till noon...
Highly disappointed 😞
Comment from Hotel Management
28 Apr 2024 by The Royal Sonesta - Front Desk , Hotel Management
We apologize for the inconveniences that have occurred during your recent stay but we do appreciate your feedback. Thank you.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Brittany, Hotel Management
Hi Richard, Thank you for your wonderful rating! We are so glad you had a great stay. We look forward to your next trip!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Brittany, Hotel Management
Hi John, Thank you for your 5 out of 5 rating! We look forward to seeing you on your next trip to the Twin Cities.
by A verified traveler
Posted 22 Apr 2024
N/A
Comment from Hotel Management
23 Apr 2024 by Dan, Hotel Management
Hello Shang Jin, Thank you for taking time to provide feedback on your recent stay. Hope to have the opportunity to welcome you back soon.Best regards
by A verified traveler
Posted 21 Apr 2024
We enjoyed our stay. The staff were very friendly. Our room was very clean and comfortable.
Comment from Hotel Management
22 Apr 2024 by Dan, Hotel Management
Hi Nancy, Thank you so much for your feedback and 5 out of 5 rating. We hope to welcome you back soon.Best regards
