Ratings based on 1,521 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
I always love staying at Mystic Lake hotel but the Promenade Tower is amazing!
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
by A verified traveler
Posted 12 May 2024
Fun times. Professional and friendly staff.
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
by A verified traveler
Posted 12 May 2024
We have been to Mystic Lake many times, but we decided to change it up just a little bit this time. We stayed in the Promenade Tower suites, which were very beautiful and comfortable. We also ate at The Meadows Bar & Grill and the food was so delicious! Thank you, Mystic Lake, for making our Mother’s Day Weekend so memorable!
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
by A verified traveler
Posted 12 May 2024
No separate parking for hotel guests. Had to park very far away from the hotel entrance. Felt unsafe walking from my car to the hotel. Staff was very friendly.
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.
by A verified traveler
Posted 12 May 2024
Excellent resort in a nice area. Clean facility and professional staff!
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
by A verified traveler
Posted 12 May 2024
Great
Comment from Hotel Management
12 May 2024 by K, Hotel Management
Thank you for your 5/5 review! We hope to welcome you back for another visit soon!
by A verified traveler
Posted 11 May 2024
Wonderful stay
Comment from Hotel Management
12 May 2024 by K, Hotel Management
Thank you for your 5/5 review! We hope to welcome you back for another visit soon!
by A verified traveler from Freeport
Posted 11 May 2024
I loved everything will be back
Comment from Hotel Management
14 May 2024 by K, Hotel Management
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.
by A verified traveler
Posted 9 May 2024
It was great quiet convenient easy to get to
Comment from Hotel Management
9 May 2024 by Christopher , Hotel Management
Thank you for your 5/5 review James! We hope to welcome you back for another visit!
by A verified traveler
Posted 8 May 2024
The property is well maintained. We stayed in a non smoking room, but there was a hint of cigarette smoke, either from the sheets or from the history. They don’t allow guests to bring their own alcohol to their rooms. I found this to be very odd and inconvenient. There isn’t much to do within walking distance unless you enjoy sub par dining and slot machines. They didn’t have a poker room and they are supposed to be a casino. The pool was the highlight of the stay.
Comment from Hotel Management
9 May 2024 by Christopher , Hotel Management
Thank you for your review. Our property follows common industry procedures regarding the possession of alcohol where alcohol may be purchased. We appreciate you taking the time to provide details about your recent stay as it allows us to enhance our guests experience. We hope to have the pleasure of welcoming you back.
